Cash App

Cash App

Business Operations Analytics Manager

New York, NY
May 13, 2022
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Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at

Job Description

BizOps is short for “Business Operations”. Akin to how a Sales Operations team or Supply Chain Operations team exist to improve the performance of their associated team, BizOps exists to improve the performance and value of the Cash App business as a whole. On the Cash App rocket, we see ourselves as responsible for 3 types of work:

  • [Business Analytics] Acting as the GPS and Speedometer. Identifying and prioritizing opportunities across the Cash App business using data.
  • [BizOps] Building new sections of the rocket. Actualizing opportunities through internal and/or external partnership.
  • [BizOps] Putting out fires. Managing special situations that no existing team is made to handle.

On Cash App, unlike many other companies, product and business teams are the same organization meaning both product and business development have shared objectives and close coordination.

Role Description

As part of our growing BizOps organization, we’re looking to hire our founding Business Analytics Manager to lead work on how we define and measure success overall for Cash App and partner with our Product and Business leadership team to identify and prioritize opportunities and risks.

You Will

  • Own the framework for and narrative of business performance across Cash App’s suite of products that serve our international base of customers. Evolving our understanding of and visibility into Cash App performance as the business changes. Distilling the complexity of what is happening across Cash App into key takeaways and recommendations.
  • Be a direct partner to our senior leadership team to steer Cash App towards business opportunities and away from business risks. Working with cross-functional teams across Cash App to turn insights into execution.
  • Work with our Business Intelligence and data teams to identify and build the requisite data infrastructure to build visibility into the key areas that affect Cash App’s business.

You Have


  • Have 8+ years of experience in fast-paced and analytical roles in growth, analytics, business operations, management consulting, or finance; preferably with experience at a high-growth tech company.
  • Advanced level SQL abilities (Required)and experience withdata visualization tools (Snowflake, Airflow/ETL tools, and Tableau experience strongly preferred).
  • Experience with setting metrics and KPIs for large, complex machines.
  • Have strong quantitative and analytical abilities, including experience with business modeling and statistical tests.
  • Have a track-record of demonstrating an extraordinary level of ownership and profit impact-orientation.
  • Excellent communication and presentation skills. You can frame and distill complex information appropriately for different audiences.
  • Demonstrated ability to collaborate with people outside your immediate team and get things done through influence rather than authority.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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