Business Operations and Strategy Manager

Company Description

Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto is a VC-backed high-growth company with a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, paid parental leave, and retirement plans.

We are a remote-first company and are proud to have great people working for us all over the United States.

Summary of Role

The Business Operations & Strategy Manager is a highly visible role dedicated to supporting a wide range of key initiatives across all solar operations. You will report directly to the Executive Vice President of Operations and own projects and processes that drive important operational, financial, and organizational outcomes for operations. You will own both strategic initiatives as well as divisional level OKR measurement, partnering with operational leadership to ensure that we are marching towards our goals.

Comfort with ambiguity is essential, as you will need to engage in a variety of projects and distill complex topics into simple, actionable insights. This role requires strong business acumen and operational intuition. As business needs evolve, so will your work. You will work in a highly dynamic environment that may have you running numbers in an excel spreadsheet one day, and helping structure org design the next. Building strong relationships is critical to your success, as you’ll need to engage with a broad set of internal partners - including finance, product, analytics, and our business development team. If you are a strong team player, can pivot quickly, and thrive in a fast-paced environment - this role is for you!

Strategic & Tactical

• Support the Executive Vice President in operationalizing strategy across both field and central operations, and beyond
• Project manage short-term and long-term special projects, working across internal and external teams to achieve desired outcomes
• Lead management of top priority projects, creating reporting mechanisms on progress and driving projects to successful completion
• Coordinate across teams to develop a successful operating rhythm within ops - on an annual, quarterly, monthly, and weekly basis (e.g., OKRs, business reviews, planning cycles)
• Deep dive on analytical problems, synthesize data, and deliver insights and recommendations
• Uncover opportunities for improvement in operating/financial performance or customer experience, and support pilot initiatives that drive improvement
• Incubate other special projects as needed

Qualifications

• 4+ years of work experience in management/strategy consulting, corporate strategy, business operations, or similar analytical setting
• Highly collaborative, with experience working across operations, finance, analytics, product, and technology teams
• Executive presence, high degree of professional maturity (comfortable presenting to senior audiences), and strong communication skills
• Strong critical thinking and analytical skills (experience modeling in excel required), and a bias for solving problems
• Process-minded, with the ability to create structure in ambiguous, fast-moving environments
• Strong organizational skills, attention to detail, and ability to prioritize
• Strong storytelling skills, ability to create compelling business cases to sell to internal teams
• Ability to drive multiple pieces of work forward simultaneously
• Previously worked at an organization, or within a business unit, that experienced significant growth. Comfortable operating in an environment that is lean and fast-moving. Must have the ability to wear multiple hats and the ability to adjust processes/systems as the company scales

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy