Amazon Web Services (AWS)

Amazon Web Services (AWS)

Business Operations Manager | Global Competency Center

Richmond, VA
May 14, 2022
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Job summary

At AWS, we are building a global team of technical cloud computing architects to help our partners develop technical expertise and capacity, and to work on enterprise customer engagements around the world.

At AWS Professional Services, we are building a professional services team to work on enterprise customer engagements across the globe, and to help our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for a Business Operations (BizOps) Manager, with strong operational, organizational, collaboration, and communication skills.

We are looking for someone who is passionate about the operations of a business. Helping ensure that the business can optimize its impact on behalf of customers because it is so operationally sound.

About us

Mentorship & career growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Inclusive team culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 85,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life balance

Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We are a customer-obsessed organization—leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust.

Up to 20% travel expected.

Responsibilities include:

  • Project accounting; ensure complete and accurate project set up in project accounting system consistent with the contract statement of work for all projects. Drive timely entry of billable time and expenses across the team.
  • Metrics reporting; collaborate with practice managers and the sales operations teams to track and report all key performance indicators against annual, quarterly and monthly goals, by region. Refresh all management dashboards, regional reports and executive review documents on quarterly, monthly, weekly basis.
  • Establish baseline metrics/reports to support the development of new practices.
  • Business planning; annual and multi-year set up meeting cadence and working meetings to drive business planning for AWS Professional Services. Coordinate the preparation, agenda, and follow up actions to complete forward looking business plans.
  • Headcount Planning; Support headcount planning, allocation, and requisition management throughout fiscal year.
  • New hire on-boarding/training; track all new hires and ensure they have a great on-boarding experience. Maintain on-boarding documents and training plans to help all new hires become productive on customer assignments as soon as they’ve completed their onboarding.


  • BA/BS degree in business or equivalent experience
  • 5+ year experience working in Professional Services Operations or Sales Operations.
  • Experience with SFDC or other CRM inputting, extracting and analyzing data.
  • Demonstrated ability to develop business reports that help a professional services organization operate smoothly, with views that will meet the needs of other business partners (Finance, Sales Operations, Tax, etc.)
  • Experience working in a horizontal or matrixed business.
  • Experience with a visualization tool such as Tableau, Quicksight or PowerBI
  • Proven ability to understand and transform data across multiple hierarchies and taxonomies
  • Proven ability to collect, aggregate, and standardize data across multiple stakeholders and teams
  • Ability to distill, cater, and communicate complex analysis and insights to senior leaders, both verbally and in writing


  • Demonstrated experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions.
  • Experience working on a global team across multiple time zones
  • Ability to communicate technical information to both technical and non-technical stakeholders
  • Experience with a Professional Services organization
  • Proven ability to work with ambiguity and deliver results with tight timelines
  • Tableau Certifications
  • SFDC Certifications or familiarity with the Financial Force suite of products
  • AWS Certifications

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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