Business Process Manager | Chief of Staff Office

United States
Jun 11, 2024
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Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Business Administration

Travel Percentage

5 - 10%

Job Description

Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About The Team

We are looking for a manager to support the Chief of Staff organization for the Worldpay for Platforms business. The ideal candidate will manage a wide range of responsibilities to ensure seamless operations, effective communication, and successful execution of organizational initiatives. This role requires an initiative-taking and versatile professional with exceptional organizational skills, strategic thinking, and the ability to handle confidential matters with discretion.

What You Will Be Doing

  • Lead employee engagement for Worldpay for Platforms organization and serve as liaison with corporate Worldpay, lead planning and execution of organization All Hands meetings, and communication channels with employees
  • Assist in the management of the strategic operating rhythm of the leadership of the business and drive the cadence, agenda, follow ups and create the platform for alignment and clarity
  • Streamline key processes and work with team for consistency in execution of company deliverables, such as annual planning cycles, contributions for monthly and quarterly business reviews, board presentations, etc
  • Develop and manage employee communications; prepare and edit communications, presentations, and reports for internal and external audiences, assisting the EVP and Senior Director in crafting and delivering impactful messages
  • Support long-range goal planning for organization, translating multi-quarter aspirational outcomes to near-term milestones and priorities within a simplified narrative format
  • Support weekly leadership meeting agendas, planning team off-sites, monthly town halls, and creative ways to foster our culture within the team
  • Responsible for driving and creating content for management presentations (internal and external) on the business performance of the business
  • Liaise with various functions across the business (e.g., Sales, Finance, Operations) and support their analysis of key activity metrics and reporting on progress to Worldpay for Platforms leadership
  • Support and manage ad hoc projects both externally and internally that include the Worldpay for Platforms organization

What You Will Need

  • Bachelor’s degree in business, finance, information systems, or any other related field
  • 5-7 years of relevant experience in GTM operations, project management, change management, consulting, strongly preferred
  • Demonstrated ability to plan and accomplish work to ensure critical deadlines are met.
  • Previous experience working directly with Sr. Leadership or Executive level stakeholders
  • Knowledge of the business goals, objectives, and business operations for the division
  • Knowledge of financial services industry
  • Knowledge of basic financial analysis principles and ratios
  • Proficiency in standard office software, such as MS Office, Visio, MS Access, etc
  • Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors
  • Willingly shares relevant knowledge and expertise to other resources
  • Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
  • Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
  • Resourceful and proactive in gathering information and sharing ideas

What We Offer You

  • Competitive salary and attractive benefits
  • Extremely high exposure to senior stakeholders from across Worldpay
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • Career development tools, resources, and opportunities
  • The chance to work on some of the most challenging, relevant issues in the payments industry

Pay Information

The pay range for this full-time position is $110,330.00 - $185,350.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Job Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here | supplemental document available here.


In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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