Business Strategy Manager

New York, NY
May 5, 2023
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Job Title: Business Strategy Manager

Location: 100% Remote

Duration: 6+ Months'

What you’ll be doing...

  • The VCG Customer Success Innovation and Transformation organization is responsible for creating disruptive competitive advantages for Telecommunication by reimagining how we deliver radically superior customer experiences.
  • We have a responsibility to chart a course for our future, and this role will be to help drive the design and evolution of the Customer Success strategy.
  • You will put your analytical, critical thinking, and storytelling skills to use to define opportunities and build evidence-based recommendations that will improve the positioning and outcomes of Telecommunication’s customer service organization.
  • As a member of this team, your key duties and responsibilities include:
  • Conducting in-depth qualitative and quantitative analyses on emerging trends and upcoming potential disruptions in the customer service and broader customer success landscape.
  • Making recommendations about how we evolve and augment our strategy, in order to achieve our long-range ambitions.
  • Leading rigorous analyses to determine whether concepts in our innovation pipeline meet key thresholds of desirability and scalability.
  • Enthusiastically working within a team to build our internal strategy practice and support the needs of the Customer Success organization.
  • Partnering with internal teams to share strategic insights and inform the development of business cases and roadmaps for key CS Innovation and Transformation programs.
  • Commanding a strong knowledge of the Telecommunication Consumer Group’s practices, tools and systems that are essential for ongoing business operations.

What we’re looking for...

  • You have outstanding analytical and critical thinking skills.
  • You are a self-starter and a quick learner, able to break down problems into component piece parts and quickly educate yourself on new topics and elements of our business.

You’ll need to have:

  • Excellent research and quantitative analysis skills, including solving complex, ambiguous, and analytically challenging problems
  • Demonstrated experience translating data points into insights into recommendations
  • Enthusiasm for storytelling skills, including the ability to synthesize information, frame issues strategically, communicate recommendations simply, and target the message based on the audience
  • Advanced skills in G-Suite, including Slides, Sheets and Docs

Even better if you have:

  • MBA or advanced degree in a quantitative field
  • Management consulting or internal strategy experience
  • Demonstrated ability to effectively communicate in writing and speaking with executive audiences
  • Understanding of the telecom and technology landscape, the key players, and trends
  • Experience with data visualization software
  • Strong empathy skills combined with self-awareness and maturity
  • Intellectual curiosity, excitement about the future of telecom and tech, and an open and innovative mindset
  • Restlessness with the status quo and ability to rally others around change efforts

Desired Skills and Experience


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