Chief of Staff

San Francisco, CA
Jun 24, 2024
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We are looking for a Chief of Staff to the CEO and CTO. You will be the right-hand person and a force multiplier for the CEO and CTO of Fay. The Chief of Staff will have an impact on the efficiency and productivity of the company, streamlining business initiatives, driving program management and communicating cross-functional objectives.

Key responsibilities will include maintaining the operational rhythm of the business, managing strategic initiatives, guiding effective change management, and developing communications that align company narratives. This is a tremendous opportunity to develop into a future leader, equipped with the learnings and experience to have an enormous impact after this role.

What You'll Be Doing

  • Develop and execute an annual & quarterly planning process that enables the company to achieve their ambitious financial goals
  • Maintain the operating cadence of the business by improving Fay's ways of working, including leadership meetings, OKRs, and metrics
  • Lead special projects and initiatives, examples could include: new product discovery, iteration on our pricing model, evaluating TAM expansion opportunities
  • Serve as an advisor and thought partner to the founders, building trust within the executive leadership team
  • Build systems and processes to maximize the effectiveness of the executive team


  • 6+ years of experience in business operations/finance at a startup or management consulting
  • Strong execution and experience managing multiple workstreams with precise attention to detail
  • Highly analytical and metrics-focused -- you can execute on complex analyses, define KPIs, size opportunity areas, and measure and report on performance across the business
  • Experience thinking across multiple dimensions of a business (sales, product, marketing etc.) and work cross-functionally to deliver results
  • The ability to flex between analytical, strategic and operational aspects of the job
  • You are resourceful and happy to roll up your sleeves to get any job done
  • Excellent verbal and written communications skills with focus on crisp, concise and effective communication
  • General understanding of the market and competitive landscape
  • The ability to proactively identify gaps in the business, and propose / drive thoughtful and inclusive solutions
  • Strong collaboration experience and ability to find win/win situations

The best companies are made of the best people. There's no shortage of work ahead, but we stay balanced and look forward to celebrating our wins as a team.

See our careers page here to learn more about working on our our team.

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