Chief of Staff

Chief of Staff, Customer Success

The Elevator Pitch: Why will you enjoy this new opportunity?

Does helping organizations achieve their business goals through the usage of technology inspire you? Do you enjoy helping Global and Enterprise organizations achieve their business outcomes through their technology investments? If you do, we have the perfect job opportunity for you!

As Chief of Staff CS, you will have the opportunity of using technical knowledge, communication and collaboration skills to help the Customer Success business unit achieve our business goals through the adoption of VMware's technology for our customers.

The EMEA Customer Success business is focused on driving strategic customer outcomes, while enabling our customers to derive maximum value from their VMware solutions. We provide a unified governance model to ensure we are acting as One VMware on behalf of our customers.

We strive to have a diverse and unified team, one which is focused on our customers and their success while contributing to a positive team culture. We are an open team who share best practice and collaboration amongst our colleagues. We give back to each other and our communities and welcome innovation and creativity at all levels, to be a meaningful contributor in our countries and societies.

Upon joining our Customer Success, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our organisation driving a cross-functional, unified customer experience helping and Leading CS through our transformational journey within VMWare.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• The Chief of Staff, Customer Success, enables the EMEA Leader and CS LT to work effectively with internal and external stakeholders and fulfil our businesses commitments.
• The COS maintains alignment with the org leadership cross-functional team members to ensure that the EMEA CS Lead expectations are met and their decision-making, running the business, meetings and presentations are in alignment with the CS strategic vision.
• The COS must develop strong relationships in order to understand and highlight the challenges experienced by members of the Customer Success organization at all levels.
• As the CS EMEA Leads ‘trusted counsel’, the role requires a highly-resourceful individual with strong emotional intelligence, self-motivation, and strong analytical skills. The COS must be willing to use their power and influence to lead a strong business execution.
• The COS needs to be passionate about their role and the mission of the organization and be a strong partner for the entire leadership team.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing regularly?

• Project Management
  • Develop and maintain an inventory of critical path projects that implement the CS’s Orgs strategy and/or for which her/his awareness and involvement is essential
  • Work with extended leadership to align their objectives and team communications in support of the strategy and ensure progress is being made in a timely way, and that any input needed is obtained.
  • Keep CS Leadership updated on project status and variations from schedule or scope
  • Ensure cross-CxS and cross-VMware collaboration for relevant projects. Coordinate cross-CS interlocks on key projects/initiatives.
• Communication
  • In partnership with our communications team, develop a communications strategy (vehicles/content/cadence) to drive transparency and strengthen a sense of community.
  • Initiate the development of upcoming communications—including presentations, videos, announcements, speaking engagements, etc. for both internal and external audiences
  • Outline, draft, research, and develop any of the above materials independently of the when possible, or in partnership with the EMEA CS Leader
• Facilitation and Management of key meetings
  • Initiate, prepare and organize all aspects of content for key meetings and presentations
  • Ensure meeting objectives are realistic, meeting materials are appropriate and expectations of attendees are set
  • Collaborate with EMEA CS Leaders Executive Assistant on prioritization of scheduling, recommending participants, setting agendas, and driving appropriate follow-up
  • Partner with the Executive Assistant to ensure that time is leveraged most effectively in meetings, including querying, pushing back or assisting with executive team/other cross-functional team members in preparation for meetings
  • Attend meetings and drive agenda, capture major take-aways, and work with executive team to ensure follow up
  • Drive Pre-planning and logistics for leadership offsites and formalization of agendas (with input from stakeholders)
• To Support Organizational Scale, Act as Proxy for the EMEA CS Leader
  • Substitute for the CS Leader in key internal meetings or client onsites by facilitating, participating and/or listening in these meetings
    • Customer interactions
    • Speaking events
    • Intercompany relationships/partnerships
  • Understand the EMEA CS Leaders logic, decision making and priorities

Where is this role located?

Flexible: The role is considered remote (preferably based in the UK) and working from your home office unless otherwise specified by your future manager. You may be required to travel to VMware planned events and to meet with your customers and account teams (up to 25%).

What are the benefits and perks of working at VMware?

You will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.

• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
• Generous Time Off Programs
• 40 hours of paid time to volunteer in your community
• Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
• Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
• Wellness reimbursement and online fitness and wellbeing classes

Category : Services and Consulting

Subcategory: Technical Account Management

Experience: Business Leadership

Full Time/ Part Time: Full Time

Posted Date: 2023-01-30

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.