Chief of Staff

New York, United States
Feb 24, 2023
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Chief of Staff

  • Location: New York (US).
  • Flexible working: You are expected to be in the office for at least 10-20% of your time. Note that you will be required to spend some time in the London office for onboarding, where the outgoing Chief of Staff and CEO are based.
  • Hours: Full-time, 37.5 hours per week. We are open to requests for flexible or reduced working hours - please state this in your application.
  • Salary: $90-130K annually. We are open to different levels of experience (see section on progression below)
  • Line management: You will line manage the Business Operations Manager who, as well as managing our London office (our HQ), also ensures we have a consistently strong team member experience across all of our offices.
  • Start date: ASAP
  • Close Date: March 10th

About us

Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 170+, based across our New York, London and Manchester offices and working with over 600 arts organisations in North America and the UK.

The role

The Chief of Staff plays a critical role in broadening the capacity of our CEO & co-founder (Michael Nabarro), ensuring alignment across the business and supporting the senior leadership team on their priorities and to maximise their impact. They provide insight to support decision making, support the execution of our business strategy, and support senior leadership in communicating effectively with the wider business.


We are advertising a wide salary range for the role. This is to reflect the fact that the Chief of Staff role can significantly differ in scope and responsibilities based on the level of skills and experience of each candidate. However whatever level we hire at, there is likely to be significant opportunity for growth in the role. Some examples of things that might differ include:

  • The level of independence that the individual operates with
  • The size and complexity of projects that the individual works on
  • The level of decisions the individual makes
  • The amount of strategic input that the individual offers
  • Stepping stone for role elsewhere, or senior role

Key Responsibilities

Main accountabilities

  • Ensuring that Michael is supported to spend his time where it is most valuable. You’ll do this through taking work off his plate, communicating on his behalf, preempting and solving problems that might otherwise need his input, and managing his emails and calendar.
  • Ensuring that the senior leadership team are aligned around what their key priorities are and that priorities are regularly reviewed.
  • Ensuring that the senior management meeting agenda is well managed and that time is spent where it’s needed. This includes team meetings and away days.
  • Ensuring the business is well set up to be able to understand and connect with the business strategy and goals (such as the 3 year vision and org health measures).
  • Ensuring that we have effective communication channels in place between senior leadership and the wider business (such as company update emails, company meetings, open leadership sessions, intranet).
  • Ensuring that the business risk register is maintained and regularly reviewed.
  • Ensuring we are well set up to recertify as a B Corporation in 2024. (This is a formal recognition that we are a purpose-driven business and that we use our business as a force for good.)
  • Leading on cross-functional projects as and when needed. Past examples have included achievement of B Corporation certification and research into potential new markets.


  • Being a sounding board for Michael and senior leadership and sharing your own strategic recommendations.
  • Holding senior leadership to account for maintaining good working practices.
  • Supporting Michael with communications to the board of directors including compiling a board pack every two months.
  • Supporting Michael with company governance tasks and working with our external company secretary.
  • Looking for opportunities to improve communication and collaboration across all teams in the business, and acting on these.
  • Supporting with ensuring that the Business Support Team’s goals are well aligned with the broader business strategy. (The Business Support Team comprises finance, people/HR and talent, business operations, business intelligence, corporate IT.)
  • Supporting the achievement of the Business Support Team’s goals through contributing to specific working groups (one example may be internal comms).
  • Supporting work that aims to grow our brand presence in the business world, establishing us as leaders in communities we’re a part of such as tech and B Corporations.

Skills, Knowledge and Expertise

Key requirements

  • You’ll have experience leading on strategic projects, from initiation and planning, through to execution and performance measurement.
  • You’ll have a track record of building and navigating relationships across a wide range of people, in particular with those more senior than you, as you’ll need to do this across all levels and teams in the business.
  • You’ll have experience using data for a variety of purposes, such as to develop metrics to measure performance.
  • You’ll have a proven ability to manage a wide range of priorities including having been able to ensure that important urgent items don’t get dropped, but also making sure that important items that aren’t urgent still get moved steadily forwards.
  • You’ll have experience of strategic decision making - for example figuring out who to consult on decisions you plan to make, deciding when it’s right to take a decision yourself vs escalating it etc.
  • You’ll have experience of managing multiple conversations in parallel and synthesizing multiple points of view - all in an impartial way and in order to build alignment on a way forward.

About you

  • You’ll be excited about delivering impact in a fast growing, mission-driven business, working directly with a senior leadership team.
  • You want to take on a broad generalist role (vs a more in depth specialist one), where you can put your mind to a variety of different tasks, such as strategic planning, solving urgent issues, introducing new processes, determining success metrics, etc.
  • You’ll be willing to adapt to learn new things, and to quickly turn your hand to whatever needs doing.
  • You’ll be comfortable handling confidential and sensitive matters.


  • Flexible working with support for WFH set-up
  • Generous paid time off policy
  • Company paid medical, dental and vision insurance
  • A matched 401(k)
  • Professional development opportunities
  • Flexible working options
  • Two volunteering days per year
  • Sabbatical for long service
  • Snacks and hot & cold drinks (when in the office)
  • Regular socials with catered food & drink
  • Travel Stipend for commuting to the New York office

Hybrid Working Policy

We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a “remote first” approach even when we are in the office. Whether you end up working in the office or from home more you will need a good setup for working from home.

We’ll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place:

  • A quiet working space at home where you can consistently take video calls without interruptions
  • An internet connection that supports your participation in video calls and access to our systems and services
  • Travelling into the New York office (commuting) is at your own expense, any travel for business (other than commuting) will be covered by Spektrix.

At Spektrix, we know that there's no such thing as a 'perfect' candidate. Every individual brings unique lived and work experience and their own perspective, which rarely if ever maps exactly to a job description or set of criteria. That’s why we want to hear from you if this role excites you (and you feel you could be a good match) even if you don’t feel you meet 100% of the criteria.

Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So whoever you are, and whatever experience you can bring, please apply if this is a role that would make you excited to come into work every day.

The diversity of our team is hugely important to our working environment as it enables both individuals and Spektrix to thrive. By valuing each person’s differences we encourage everyone to contribute their unique experiences, strengths and viewpoints. We are taking active steps to build a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.

Spektrix is an equal opportunities employer. We recruit regardless of race, religion, gender, sexual orientation, age, neurodivergence, or disability status and look to employ from a wide range of backgrounds and experiences.

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