Chief of Staff

New York County, NY
Dec 30, 2022
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Who We Are

We’re redefining what it means to be a guest by offering day access to luxury hotel experiences, like breathtaking pools, private beaches, deluxe spas, and much more, so that people can escape–without leaving town. If you’re moved to contribute to our mission, we’d love your help.

Our growing team of innovative tech and hospitality experts has so far partnered with more than 900 leading hotels and resorts including Ritz-Carlton, Four Seasons, Westin and Fairmont. We’ve connected over 1.6 million people with relaxation and luxury in their own neighborhoods, making rest more mindful, togetherness more meaningful, and escape more accessible. Fresh off a Series B $26M raise, co-led by Declaration Partners and 14W, this milestone enables us to collaborate with an ever-growing number of luxury hotels and resorts worldwide.

What Impact You Can Make

We’re looking for someone who is really excited about harnessing the capacities of hospitality tech to do nothing less than redefine what it means to be a guest.

The Chief of Staff role will report directly to the CEO. In this role, you will help refocus the organization from launch to scale and create the efficiencies within the organization to achieve that. The right candidate is a process-focused individual that can prioritize and run with initiatives alongside multiple executives with little guidance.



If you don’t meet 100% of the below qualifications, please still consider applying. We believe in a holistic approach when evaluating talent for our team.

The ideal candidate is a process-focused individual who can prioritize and run with initiatives alongside multiple executives with little guidance. We are looking for a Chief of Staff that understands how to balance multiple priorities, has strong communication skills, and is able to be active in helping our executives across all departments within the organization.

At least 4 years of experience in an operator and/or strategy role working closely with executives/C-suite teams

6+ years of work experience in one of the following: management consulting, investment banking and/or business operations at a fast growing tech startup

Master’s degree in Business Administration or similar field preferred

Start-up experience highly desirable

Strong EQ with the ability to adapt to different communication styles - this role will be highly focused on building, maintaining, and nurturing relationships across both executives and investors

Proven experience in organizing multiple teams/departments

Strong project management experience, working across multiple departments

Experience in revenue operations and budget management

Experience with data analysis


Key Responsibilities

Establish company-wide metrics/KPIs to ensure alignment and clear objectives across the company

Manage investor relations including maintaining reporting, communications, and community-building between Resort Pass and existing/new investors

Work with executives to digitize and systematize company processes to alleviate teams from manual work and improve company scalability

Take the lead on managing the company’s P&L, ensuring that company funds are being allocated correctly and focusing on finding creative ways to increase company profitability

Lead the efforts on determining the right company product-market fit and working with the team to ensure the product is evolving in a way that’s serving the target customer

Oversee strategic business initiatives from development to execution while providing guidance to senior leadership/executives

Create company analytics and dashboards to provide leadership visibility into the businesses’ day-to-day operations

Partner with HR around new hires/employee concerns

Review, design, and execute on organizational structure improvements to address knowledge and skill gaps

Serve as the main point of contact for company inquiries and develop action plans to address them - assisting with the project management and communication of these initiatives

Assist and communicate with executive leadership on decision-making, program management, and initiative implementation

Run the planning of executive leadership meetings/offsites/board meetings

Why You May Be Excited About Us

We’re on a mission to redefine what it means to be a guest by offering day access to luxury hotel amenities–this is a truly revolutionary project, which excites and motivates our team daily.

We’re a small but very dynamic company, so there’s incredible ownership and opportunity for collaboration.

ResortPass is beloved by users, partners, and investors alike.

Our CEO, Michael Wolf, has a proven track record and just raised 26M Series B, co-led by Declaration Partners and 14W.

As a marketplace startup, we’re leading the charge in hospitality tech and leisure.

People who work here genuinely like spending time together!

The base salary for this role will range from $150,000 - $200,000 per year, commensurate with experience.


Health, Dental & Vision: We're deeply invested in health, well-being, and pleasure. We proudly offer best-in-class, comprehensive insurance plans.

Stock Option Plan: we offer employees the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together.

Join a fun, collaborative, and dynamic team and a vibrant company culture. From team lunches to work huddles and social gatherings outside of the office—pool time, anyone?—we value our time together.

Unlimited Paid Time Off (PTO): Enjoy life away from work, be inspired, and fully recharge with unlimited paid time off.

Annual ResortPass credit: Our mission is to bring delight and comfort to people every day–including employees. Access to private beaches, deluxe saunas, awesome pools, and much more.

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