Chief of Staff | Global Product Solutions

New York, NY
Jun 10, 2024
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At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:

The Chief of Staff role is a member of the Global Product Solutions (GPS) team within the Enterprise & Merchant Platforms (EMP) organization. GPS is a newly formed team responsible for accelerating product deployment and adaptation in markets outside of the US. The GPS team will ensure that product experiences meet the market-level customer needs, standards, and expectations. This includes localizing global products and delivering market-level capabilities to support segment strategies and cross-market prioritization. GPS is a global team located within each of the key regions in support of all PayPal BUs. The Chief of Staff will be part of the broader EMP operations team, which is responsible for maturing the EMP team operating model, leading key initiatives, overseeing timely high-quality product delivery, partnering with corporate strategy to advance the long-term outlook, and driving healthy collaboration with the other CEO Staff organizations. The team works closely with various internal stakeholders including other Product domain leads, Sales, Customer Support, and Engineering across markets and customer segments.

Job Description:

The Chief of Staff’s Day-to-Day:

The Chief of Staff role is a highly visible leadership position in the team that works very closely with the SVP of Global Product Solutions and will be a trusted advisor to the leadership team. The day-to-day work includes facilitating leadership forums, developing strategy execution plans, refining organizational routines, overseeing critical initiatives, and authoring leadership communications. Most importantly, the role contributes to problem solving the business’s most critical issues and opportunities. The role is an individual contributor role and will have to lead and influence countless employees throughout the organization. Additional duties include:

  • Act as a thought partner for the team’s SVP and Checkout product leadership team
  • Develop materials to facilitate product performance-tracking forums (e.g., OKRs, KPIs) with cross-functional and cross-regional teams
  • Collaborate closely with Finance, Corporate Strategy, and other key cross-functional leaders to optimize economic performance and drive execution phase of strategic projects
  • Create, implement, and drive operating rhythms, relevant artifacts, and team events to enable better communications and engagement up down and across functions & teams; optimize cadences, drive agenda and prep for internal team rhythms, management/executive reviews
  • Support the organization's overall financial budget (expense, FTE, etc.)
  • Mature and standardize the way the organization communicates across PayPal
  • Identify and execute organizational efficiency opportunities
  • Comply with and positively influence standards set by CEO Staff
  • Drive strong organizational morale and engagement

What you bring:

We are seeking a candidate with a strong business orientation, who is self-motivated and able to act with a high level of independence. He or she must be entrepreneurial, comfortable with ambiguity, able to tackle complex business problems, and have the ability to communicate with both technical and non-technical teams.

  • 6+ years of strong consulting, operations, product, or strategy experience preferred
  • Industry expertise in payments and / or technology preferred
  • Ability to articulate and manage OKRs and KPIs using metrics to drive performance and provide data in support of key decisions
  • Excellent analytical and problem-solving skills with a history of hands-on, detail-oriented work
  • Strong communication, listening, and negotiation skills; able to convey important messages in a clear and compelling manner and translate complex technical matters into terms understood by business professionals
  • Sharp business judgment, ability to see "big picture" and to prioritize
  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
  • Advanced skills in MS Excel, PowerPoint
  • Ability to travel 1-2x per quarter

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit

The U.S. national annual pay range for this role is $107300 to $259600

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

To learn more about our culture and community visit

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Notice to Applicants and Employees who reside within New York city. Click

to view the notice.

REQ ID R0112582

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