CVS Health

CVS Health

Chief of Staff | Lead Director Project Program Mgt

Phoenix, AZ
Jan 5, 2023
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Job Description

The Lead Director, Strategic Planning/ Chief of Staff will serve as a key member of the Medicaid Care Management leadership team, and strategic planner for the VP of Medicaid CM. The incumbent will represent the team and its leadership by either leading or participating in cross functional, cross business or enterprise initiatives independently.

Position Core Responsibilities Reflected In The Required Qualifications Below.

Pay Range

The typical pay range for this role is:

Minimum: $ 100,000

Maximum: $ 227,000

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

10+ years of experience functioning in Director or Sr Director level role, responsible for making decisions with large scale impact to the dept or organization

10+ years of experience managing cross functional initiatives with a high degree of complexity

Proven ability to deliver results in complex /fast paced environment with senior and executive leader quality and professionalism.

Proven ability to lead planning initiatives to develop and support business goals, organizational design, and successfully execute on corporate projects/initiatives.

Proven ability to work with complex operations structures to ensure goal scorecards are completed timely each quarter. Ability to informally lead Sr Leaders to execute on goals and deliver results, while ensure misses have a clear mitigation plan.

Proven ability to work with multiple and complex reporting systems/structures, represent the team and its leadership by delivering high quality, timely senior management reports. Analyze report data and work with impacted area to develop, communicate and monitor mitigation plans.

Proven ability to be able to work in a faced-paced and complex environment to partner with our HR team to facilitate talent review sessions, regularly report on talent mobility, and ensure alignment to the talent goals of CESI & Clinical Services.

Proven ability to deliver high-quality communications, presentations, responses and analysis of a wide range of requests by working quickly, independently and with minimal direction.

Proven examples of the ability to model professional behaviors that are consistent with representing a VP and that demonstrate a strong bias for inclusion, collaboration, building trust, driving for and delivering results, and supporting innovation and change.

Proven ability to lead the development and deployment of communications and presentations from the VP to the Organization, Department and to Executive Leadership partners with high professional standards.

Has demonstrated the ability to maintain and deliver consolidated, monthly view of open regulatory audits, open internal audits, significant regulatory inquiries and remediation/mitigation plans for detected compliance issues.

Has demonstrated skills to be able to lead our senior team through annual goal and operations planning and year-round monitoring and report out, inclusive of budget and finance management, staffing needs, contract requirements and various operations activity requests by Corporate.

Must be able to lead meetings by being prepared, professional, with excellent communication skills, and ability to create vision for why the information is being presented and what that means to the meeting participants.

Lead monthly staff meetings, Sr Leader meetings, town-halls and other meetings as requested by setting the agenda, coordinating materials/speakers, ensuring presentations are ready, leading sessions and ensuring follow-up on action items.

Facilitate coordination of Colleague Experience programs which will include colleague survey action planning, alignment to CESI Culture Initiatives, HR Change Ambassador initiatives, and our Diversity & Inclusion initiatives.

Advanced skills in Excel and PowerPoint.

Experience with QuickBase development/build vs only end user experience.

Advanced written and verbal communication skills - with experience to present information to various audiences at the level needed for that audience.

Advanced experience in collecting and analyzing data.

Preferred Qualifications

Bachelor’s Degree Required. Masters degree preferred.

Experience with project management by running projects, working with or leading project managers. Understanding of PMBOK methodologies. Understanding of and experience with Program Design and Process Improvement methodologies. Understanding and experience with business budgeting and forecasting. Working with Finance partners.


Bachelor’s Degree Required. Master's Degree Preferred.

Advanced degree in Health Care Administration, Business, Operations, Management, or other similar areas.

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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