JPMorgan Chase & Co.

JPMorgan Chase & Co.

Digital Channels | Business Operations Manager | 210272293 | Chief of Staff

450 W 33rd St, New York, NY, 10001, US
Jun 15, 2022
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Job Description

Digital Channels is looking for a Business Manager - Head of Business Operations to work across the team tasked with driving the development of delightful customer experiences across CCB’s digital channels and ensure our digital products maintain the highest quality, consistency, and integrity standards.


  • This role will report to the Head of Digital Channels and will be responsible for coordinating multiple workstreams including cross functional customer experience forums, policies, OKRs, financials, and core metrics
  • Assist with the development of Digital Channels’ strategic vision and define success criteria for the next 1-3-5 years
  • Engage in special projects and strategic initiatives including recruiting strategy, the future state of our product and data strategy.
  • Person in this role will be comfortable collaborating with and supporting Managing Director level and above level team members.
  • Act as a culture setter and culture carrier by coordinating key planning, team building, communication and celebration events
  • Develop, set and measure key objectives and priorities for the team
  • Manage internal and external messaging of team’s vision, progress and measures of success
  • As a primary interface with all support groups including the Agility Office, Communications, Finance, Risk and Controls
  • Actively participate in Digital and firmwide initiatives, where appropriate
  • Establish and govern management routines
  • Shape and guide content for critical meetings
  • Build and enhance key relationships with stakeholders who have influence on DP&C and in turn build DP&C’s influence on the broader organization


  • Seasoned business leader with 8-10 years of work experience with preference for experience operating at enterprise scale in financial services, management consulting firm, or on a corporate strategy team
  • Experience in program and project management disciplines, preferably in the connection of multi-year large successful transformations
  • Fluency in data analytics with strong business storytelling ability including creation of senior level presentation materials
  • BS / BA degree, MBA or Master’s degree preferred
  • Experience influencing and collaborating with senior stakeholders in a matrixed organization
  • Excellent problem structuring and problem solving skills
  • Outstanding communication, interpersonal and presentation skills
  • Expertise in working in partnership with colleagues throughout the firm, and in leading collaborative teams to achieve common goals

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

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