OVERVIEW
As the Director of Operations of you will report directly to the Owners. You will be responsible for the oversight of all operational aspects and the continued profitability of a blended portfolio made up of predominantly Apartment Communities and Mobile Home Communities. These duties will include being responsible for high level asset management as well as direct oversight and working with the third-party management company engaged by the Owners for day-to-day operations of the properties. This will include working with the third-party managers on budget creation, implementation, and management, identifying and managing capital improvements, human resource management, marketing, and retailer relations, as well as community enhancement and curb appeal, apartment leasing, new and pre-owned homes marketing and sales and, most importantly, customer relations. Additionally, responsibilities include record/bookkeeping at the parent operating company (this will include interfacing with our accountant, consultants, potential controllers etc. and utilizing a part time bookkeeper),
This position will be a hybrid position with an initial schedule of 3 days in office/2 days remote.
JOB DUTIES
- Work directly with third party property managers to ensure optimal customer satisfaction and property operation for each community
- Assist in determining and approving staffing levels of each community.
- Participate in the developing and implementation of marketing programs and advertising plans, including strategies to achieve targeted results.
- Ensure that all properties are maintaining high occupancy and low delinquency
- Creating, executing and monitoring marketing and operational strategies
- Assist in the coordination and the purchase of new and pre-owned home inventory; develop pre-owned home listing and brokerage plan when applicable.
- Conduct on-site inspections and ensure each community is consistently maintained to Company standards.
- Ensure customers receive the highest level of service.
- Handle and resolve customer concerns in a timely and professional manner.
- Oversee implementation of annual capital improvement program.
- Create, monitor, and manage annual operating and sales budgets for each property.
- Prepare monthly P&L variance explanations, including a corrective action plan where needed.
- Assist in the development and implementation of plans to achieve annual occupancy, lease-up and sales projections.
- Ensure that properties remain in compliance with all local, state and federal guidelines.
- Ensure that safety protocols are being followed at each property in accordance with the Company’s policies and OSHA Requirements.
- Maintain communication with customers.
- Other duties as assigned.
- Assist with resolving larger maintenance issues that cannot be fielded at the property manager level.
- Provide financial reports/metrics as well as creating and implementing strategies to maximize profit at the company
- Aid with planning and executing large cap ex projects, new development and/or on-boarding of new properties.
- Design and implement business strategies, plans and procedures
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Interface with accountants and tax strategists/controller/consultants to ensure accurate and optimal bookkeeping/reporting as well as ensuring optimal tax efficiency throughout the organization.
- Report on operational performance and suggest improvements
REQUIREMENTS
- Minimum of 5 years property management experience, including 2 years supervisory experience
- Ability to travel between properties
- Demonstrated leadership abilities
- Excellent interpersonal and communication skills
- Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
- Strong organizational skills
- Working knowledge of basic accounting principles
- Basic computer proficiency, including knowledge of a Resident Accounting Program such as Buildium, Rent Manager and Yardi
- Flexibility to respond to community needs during non-business hours
