Director of Operations

Houston, TX
Mar 4, 2023
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Job Summary

Ontellus is the leading records retrieval service partner, providing Best-In-Class technology with unparalleled data security for insurance claims & litigation. As a critical enabler of the Ontellus operating model, the Director of Operations will oversee the day-to-day production operations of the facility. They will have the proven ability to plan and manage operational processes for maximum productivity using Lean and other world-class operations techniques. This position will work with the VP of Operations to set strategic operational goals for production and be responsible for executing on those goals in a timely manner.

Job Responsibilities

  • Collaborate with executive-level management in the development of performance goals and long-term operational plans.
  • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
  • Develop, lead and implement the Lean Continuous Improvement Strategy for the Houston site.
  • Work with Vice President in the development of financial and budgetary plans.
  • Analyze current operational processes and performance and recommending solutions for improvement.
  • Allocate resources to efficiently optimize facility utilization.
  • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
  • Plan, monitor and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
  • Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.
  • Provides input to the development of operational strategy and research and development of new and emerging products and services.
  • Establishes production and quality control standards, develops budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered.
  • Provides leadership to the development of a back-office processes, including personnel requirements, material needs, subcontract requirements, facility needs, and other resources.
  • Ensures all established costs, quality, and delivery commitments are met.
  • Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
  • Other duties as assigned.

Job Requirements

  • BA/BS Management, Business, Engineering, or related field.
  • Minimum of 10 years of operations roles with at least five years in operations leadership roles of suitable scale.
  • Experience with Back-office processes, ideally in data entry, exceptions, calling, record production, etc.
  • Must have experience building Lean / continuous improvement operating platforms and cultures.
  • Must be able to coach and train others in Lean.
  • Demonstrated capability to manage a high quality, efficient, and cost-effective operation.
  • Must have strong computer skills, an individual should have knowledge of accounting software, payroll systems, and spreadsheet software.
  • Good people skills with the ability to lead and direct associates.
  • Ability to prioritize and meet critical deadlines.

Compensation & Benefits

Ontellus offers a collaborative work environment so you can learn and grow both professionally and personally.

We offer a competitive benefits package including Medical, Dental, Vision, Life, Disability and a 401k Plan with a generous employer match. In addition, we offer a casual dress environment and plenty of opportunities for training and career advancement.

Ontellus is an Equal Opportunity Employer.

Ontellus requires pre-employment background checks and drug screening.

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