Description:
Key Responsibilities
Key focus on managing & maintaining current customer base; this requires “Program Mgmt.” skills this involves collaboration with internal teams i.e., PC, quality, customer service and management. Provide world class customer service through positive interaction with customers (internal & external) and timely response to inquiries. Coordinate availability with various departments, such as Program Management, Planning, Supply Chain, and manufacturing in an effort to ensure effective customer service and on-time delivery. Review customer need date shifts – update system and communicate changes to internal resources. Record customer need date, ship date, and promise date changes in ERP and customer. Monitor the backlog report daily, follow-up orders nearing ship date to meet customer OTD (On Time Delivery), and keep report current. Communicate shipment delays to customer, as well as update new dates in ERP and customer portal/gateway. Escalate orders and/or shipments as needed. Vendor scorecard and OTD metrics monitoring – review and suggest improvement plan. Review customer OTD metrics and request adjustment if necessary. Assist with proper closure of the RMA – return of defective/repair material from customer and Chawk shipment of warranty, rework, and/or replacement product. Help resolve Accounts Receivable issues as needed. Request new part number via Engineering Change Request process and securing drawings when necessary. Share opportunities, successes, solutions, and continuous improvement ideas with management. Attend and participate in various meetings as needed for internal and external customers. Manage direct reports (Any Customer Service team and or Account managers). Interacting with customers, providing information in answer to inquires about orders, accounts, and services. Handling and resolving customer orders and complaints via email, phone or online tools. Provide information concerning changes, pricing and commit dates. Investigating and resolving any issue on orders by working with internal departments and concisely report out findings to customer Work with internal customer service as necessary to ensure effective communication output to customers. Referring complaints of service or product failure or errors to appropriate personnel for investigation. Communicating solutions, successes, opportunities and ideas to the reporting manager. Important to understand customer needs and priorities; maintain record of call reports and account plans associated with key accounts Organize roadmap for growth with top customers: current state of business, growth opportunities and 5-year revenue plan
Skills:*
Account management, Sales support, Salesforce.com, Microsoft office, mrp system, mrp, semiconductor, semiconductor manufacturing, excel pivot tables, manufacturing environment, manufacturing industry, Sales administration, Data entry, Customer service oriented, Cold calling
Top Skills Details:*
Account management,Sales support,Salesforce.com,Microsoft office,mrp system,mrp,semiconductor,semiconductor manufacturing,excel pivot tables,manufacturing environment,manufacturing industry
Additional Skills & Qualifications:Working ERP/MRP system knowledgeManufacturing or Semi Conductor industry preferred4+ years of project management experienceExperience Level:
Expert Level
About Aston Carter:
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At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [astoncarteraccommodation@astoncarter.com](mailto: astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
