Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.
As Innovation Chief of Staff, you’ll be responsible for driving the innovation lifecycle for Gallagher Bassett, resulting in an industry-leading innovation pipeline. You will collaborate with company leaders to identify and nurture innovation concepts (i.e., products, business solutions, and continuous improvement initiatives) – driving the discovery and development of new products and services that are on strategy, on brand, beneficial to clients, and will drive profitable growth. You will also support our Business Transformation in gaining buy-in and deploying new innovations after successful pilot. In short, this role is designed to push our innovation limits by thinking out of the box and challenging the business norm to achieve demonstrably superior outcomes.
Working closely with GB executive leadership, you will identify and select innovations to advance GB’s strategy. Innovation concepts will come from cross-functional collaboration with GB leaders and solicitation of grass-roots ideas from across the organization. You will guide stakeholders in developing business cases for high-potential innovations, including assessment of financial impact, strategic fit, and impact on client outcomes. With leadership input, you will develop a proposed “innovation agenda” and roadmap to be recommended to executive leadership for approval.
Once the innovation agenda is defined, you will utilize business planning, product development, and program management expertise to nurture innovations in their growth from concept to product. You will flesh out innovation concepts, in essence taking them from rough sketch to detailed blueprint in collaboration with product stakeholders.
Cross-functional collaboration will be key to ensuring that projects are properly resourced (both financially and in terms of subject matter expertise) and that stakeholders are kept apprised of progress.
Prior to broad deployment of an innovation, you’ll be responsible for reporting on pilot progress to ensure the innovation achieves its stated goals and critical success factors. You will identify and gain buy-in on permanent (steady state) product ownership within a business unit.
Five years of experience evaluating and planning strategies to solve project management and business problems, including developing operational and project plans. Experience in insurance, program management, innovation, product development, and/or management consulting is desirable.
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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