Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Who is Mastercard?
At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
All About The Program You Support
Platform Services – an Integration group that establishes standard patterns of integration and provides a suite of application services for Mastercard Programs and between Mastercard and its customers. We offer a range of services in application integration, from Messaging/Events through our API/Event Gateway to File Transfers as well as Internet Edge-in services supporting global routing and content delivery.
The Services Are Categorized Into 4 Domains
- Messaging Services - Including MQ, Event Broker, Axon (Kafka) and NATS
- API and Event Gateways - Exposes Mastercard APIs and event services to customers and provides secured path for Mastercard applications to consume external APIs
- Edge Services – Supports our content delivery network for APIs, Web Content and DNS for Mastercard.
- File Transfer Services – provides multiple protocols for file transfers between Mastercard Customers and our internal Programs.
Team Specific Skills
It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all of these aspects of the role:
- Operational Readiness Architect:
- Serve as the primary contact responsible for the overall application health, performance, and capacity
- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
- Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.
- Site Reliability Engineering:
- Serve as the primary contact responsible for ensuring application scalability, performance, and resilience.
- Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
- Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.
- DevOps/Automation:
- Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
- Increase automation and tooling to reduce toil and manual intervention
- ITSM Practices:
- Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Role Qualifications
The ideal candidate will have experience in many of these areas:
- BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
- Basic understanding of Java, gRPC, HTTP2.0, Logging and monitoring.
- Intermediate understanding of NGINX.
- Understanding of Chef Infra and Chef Habitat based pipelines, setup and operate Jenkins Jobs.
- Coding or scripting exposure.
- Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
- Experience with algorithms, data structures, scripting, pipeline management, and software design
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
- Interest in designing, analysing, and troubleshooting large-scale distributed systems.
- Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
- Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
- Comfortable collaborating with cross-functional teams to ensure that expected system behaviour is understood and monitoring exists to detect anomalies.
Equal opportunities considerations
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
