Are you passionate about client service and ready to lead a collaborative, dynamic team? We are looking for an experienced client operations manager in Kansas City to partner with and lead nationally distributed client and field operations teams. Equipped with pragmatic transportation/logistics operations experience, ideal candidates will demonstrate a strong mix of hands-on leadership, data-driven performance, and field team development.
· Cultivate and maintain strong relationships with key corporate railroad clients, including operations executives and stakeholders
· Manage and own key client books of business, including safety, service level metrics, and profit levers
· Mentor and develop field operations managers to successfully run client operations, inspiring engagement, leadership, and follow-through for dispersed field teams
· Recommend, monitor, and optimize performance metrics
· Recommend resource utilization and client process improvement opportunities
· Proactively manage, avoid, and resolve service opportunities or challenges
· Lead client operations discussions and strategic outcomes
· Actively identify process improvement opportunities and recommendations
· Work independently with minimal direction, but focused vision
· Collaborate effectively with client, executive, and field team members
· 6+ years management experience in transportation/logistics, including collaboration with dispatch or client contact center operations
· Hands-on experience leading, developing, and cultivating field operations teams comprised of 10-15 team members
· Demonstrated track record in leading client operations teams, client relationships, and management team updates
· Proven client service and project management skillsets
· Experience driving results across distributed, multi-state operations teams
· Successful track record working in unionized environments
· Microsoft Office (Outlook, Word, PowerPoint) proficiency
· Experience using Microsoft Power BI dashboards or similar analytics platforms is a plus
· Applied knowledge of Microsoft Excel in solving operational challenges is a big plus
· Understanding of state/federal DOT and railroad-specific regulations
· Bachelor's degree preferred
· Strong written and verbal communication, problem-solving skills
· Thrives in fast-paced environments
· Asserts ownership for projects and assigned activities, meets deadlines
