Senior Operations Manager

Lenexa, KS
Feb 17, 2023
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Are you passionate about client service and ready to lead a collaborative, dynamic team? We are looking for an experienced client operations manager in Kansas City to partner with and lead nationally distributed client and field operations teams. Equipped with pragmatic transportation/logistics operations experience, ideal candidates will demonstrate a strong mix of hands-on leadership, data-driven performance, and field team development.

Key Responsibilities

· Cultivate and maintain strong relationships with key corporate railroad clients, including operations executives and stakeholders

· Manage and own key client books of business, including safety, service level metrics, and profit levers

· Mentor and develop field operations managers to successfully run client operations, inspiring engagement, leadership, and follow-through for dispersed field teams

· Recommend, monitor, and optimize performance metrics

· Recommend resource utilization and client process improvement opportunities

· Proactively manage, avoid, and resolve service opportunities or challenges

· Lead client operations discussions and strategic outcomes

· Actively identify process improvement opportunities and recommendations

· Work independently with minimal direction, but focused vision

· Collaborate effectively with client, executive, and field team members


· 6+ years management experience in transportation/logistics, including collaboration with dispatch or client contact center operations

· Hands-on experience leading, developing, and cultivating field operations teams comprised of 10-15 team members

· Demonstrated track record in leading client operations teams, client relationships, and management team updates

· Proven client service and project management skillsets

· Experience driving results across distributed, multi-state operations teams

· Successful track record working in unionized environments

· Microsoft Office (Outlook, Word, PowerPoint) proficiency

· Experience using Microsoft Power BI dashboards or similar analytics platforms is a plus

· Applied knowledge of Microsoft Excel in solving operational challenges is a big plus

· Understanding of state/federal DOT and railroad-specific regulations

· Bachelor's degree preferred

· Strong written and verbal communication, problem-solving skills

· Thrives in fast-paced environments

· Asserts ownership for projects and assigned activities, meets deadlines

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