As a Visual Innovation Team (VIT) Senior Program Manager, you’ll work cross-functionally across VIT, business teams, and support teams in multiple geographies to define and deliver elevated content initiatives that raise the CX bar, and set up mechanisms to scale and reduce content costs long-term. You’ll use data to guide decisions and dive deep to understand areas to standardize and optimize, and translate findings to business requirements and program roadmaps.
The initial scope for this role is to define a global content charter with Amazon's Private Brands team, to deliver on their goals to drive best-in-class and 3D-first content. You will launch a program to establish operational excellence across our content channels that supports virtual scene creations, virtual shopping experiences, and AI-generated 3D, 2D, and video experiences. You will define the priorities of the work-streams, establish KPI's and reporting, and lead delivery of the roadmap.
The ideal candidate will possess a strong program management background and demonstrated experience leading complex, large projects, involving multiple stakeholders. This role will need to deliver results in a sometimes ambiguous environment, and quickly prioritize and adapt to evolving Customer needs.
Key job responsibilities
Responsibilities Include (but Are Not Limited To)
Manage and prioritize program life-cycles, often complex and cross-functional, and deliver projects to achieve goals that impact one or more organizations. Define new programs, scope, set objectives, analyze data and drive improvements quantified with one or more metrics. Tactically collaborate with teams in and outside of your organization to deliver results. Apply relevant tools and mechanisms to drive and measure progress. Partner with wide variety of stakeholders including operations, legal, operations, software developers, data engineers, and science teams. Communicate status to all stakeholders through regular business reviews, and escalate issues when required. Identify and solve ambiguous problems. In particular, identifying customer needs and inventing new ways to meet those needs.
About The Team
Amazon's Visual Innovation Team (VIT) builds the world’s best online shopping experience through 3D experiences, images, video, and graphic design, enabling millions of Customers to make informed purchasing decisions. VIT has corporate hubs in the US, EU, and IN, as well as content operations teams across America's, Europe, India and Asia. We continually innovate, define, and maintain Amazon's visual standards to showcase millions of products across Amazon Stores. We are obsessed with innovating on behalf of our Customers, and continually push beyond the boundaries of traditional e-commerce photography and videography.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Experience working cross functionally with tech and non-tech teams Bachelor's degree
2+ years of driving process improvements experience 2+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field A passion for 3D, photography, or design, with experience in content creation or production.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2546817