Sr Strategy and Operations Manager | New Verticals US and C

Chicago, IL
Jan 10, 2023
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About The Role

New Verticals is a fast-growing startup within Uber that enables consumers to get just about anything delivered through the Uber Eats app or UberEats.com! It is the delivery of everything that isn't restaurant food - think groceries, essentials, alcohol, flowers, and more.

As Senior Strategy & Operations Manager, you will work cross-functionally with other Uber teams (i.e. Support, Product, Legal, Account Management) and lead high impact and scaled initiatives focused on our merchant partners (Albertsons, Costco, 7-Eleven, and more) that can exponentially grow this new arm of the Uber Eats business.

This role calls for a well-rounded combination of strategic thinking, stakeholder management, and problem-solving skills! We operate in a fast-paced environment. We are looking for a highly adaptable candidate who is able to adjust between long-term critical initiatives one moment and rapid, tactical actions the next.

What You'll Do

  • Strategy - Build business plans to operate optimally to make our New Verticals business efficient and the experience better for end users
  • Act as the main point of contact for our Community Operations teams to establish New Vertical specific policies and business standards
  • Build and implement initiatives to improve the volume of merchant-driven defects and ensure a quality experience for Uber Eats users
  • Find efficiencies in our spend across refunds and appeasements and balance the experience across the marketplace
  • Project Management - Identify, plan, and implement projects and root cause analyses to improve our existing processes and policies for operations and merchant programs.
  • Stakeholder management - Orchestrate and bring together the work of a wide range of cross-functional stakeholders. This includes Operations, Product, Finance, Account Management, Support, Policy, Communications and Legal while driving accountability to ensure deadlines are met.

Basic Qualifications

  • 4+ years of professional work experience in a related field (consulting, technology, entrepreneurship, operations, strategy, or analytics)

Preferred Qualifications

  • Bachelor's degree
  • Strong Excel/Google Sheets or SQL proficiency
  • Ability to thrive in a fast-paced and ambiguous environment
  • Experience problem solving, proposing unique solutions to complex issues, and building and executing complex processes
  • Proven ability to balance multiple critical tasks and consistently delivering against hard deadlines
  • Strong collaboration and stakeholder management skills - building deep, trust-based relationships with territory and cross functional teams
  • Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, Uber recommends all US- and Canada-based employees to be vaccinated in order to access any of our facilities; this is subject to change solely at the Company’s discretion.

For Chicago, IL-based roles: The base salary range for this role is $105,000 per year - $117,000 per year. For Dallas, TX-based roles: The base salary range for this role is $105,000 per year - $117,000 per year. For Miami, FL-based roles: The base salary range for this role is $105,000 per year - $117,000 per year. For New York, NY-based roles: The base salary range for this role is $117,000 per year - $130,000 per year. For San Francisco, CA-based roles: The base salary range for this role is $117,000 per year - $130,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

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