Highmark Inc.

Highmark Inc.

VP Operations

Pittsburgh, PA
Jun 2, 2024
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Job Description


Highmark Inc.

Job Summary

Provides strategic leadership in the development of short and long-range objectives, policies, budgets, and operating plans for HealthNow Administrative Services.

Essential Responsibilities

Strategic Planning Execution

  • Lead the implementation of financial and operational strategy in concert with the SVP of TPA Services.
  • Communicate strategy to management and staff.
  • Lead the development and implementation of sales, financial, operational and marketing strategies to respond to market conditions and demands.
  • Review relevant financial information and make thoughtful recommendations.
  • Provide input on growth and potential acquisition strategies.

Financial Operations Oversight

  • Review and approval of financial reporting including monthly reports to SVP and COO.
  • Respond to all significant trends regarding sales, membership, vendors, commissions, product performance, expense variances and other revenue fluctuations.
  • Lead the development of the annual budget.

Operations Oversight

  • Lead the development and implementation of technology and process improvements to reduce administrative costs, make it easier for customers to do business with HNAS and enhance capabilities to continue to grow in the respective markets.

Lead a Highly Effective Team

  • Lead an organization that deploys managerial and other staff resources effectively.
  • Provide developmental and growth opportunities for direct reports.
  • Provide regular coaching and feedback to direct reports.
  • Ensure a collaborative senior management work team that is focused on achieving business goals in a preferred work environment.
  • Other duties as assigned.



  • Bachelor's degree
  • 10 years of operational or financial management experience in Third Party Administration, Healthcare Administration, Group Insurance, or the employee benefits industry
  • 7 years in a management or leadership role (Director or above)


  • CPA or Master's Degree in Business or related field


  • Progressive work experience as a key staff member in a national scope, corporate environment; subject to general direction of a Board of Directors.
  • Execution of strategic plans
  • Working knowledge of the full breadth of services and capabilities within an insurance environment
  • Strong leadership skills
  • Strong oral and written communication skills to effectively communicate financial and strategic information to Board of Directors and external parties in a clear and concise manner
  • Strong negotiation and influencing skills
  • Strong Analytical skills to assess the effectiveness of business operations
  • Strong grasp of the key factors that drive the financial results of insurance companies
  • Knowledge of relevant regulations pertaining to insurance operations

Language (Other than English)


Travel Requirement

0% - 25%

Physical, Mental Demands and Working Conditions

Position Type


Teaches/train others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required


  • Lifting: up to 10 pounds - Constantly
  • Lifting: 10 to 25 pounds - Occasionally
  • Lifting: 25 to 50 pounds - Rarely


The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

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