Chief of Staff | Segment BU

United States
Apr 11, 2024
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Job Description

See yourself at Twilio.

Join the team as our next Chief of Staff, Segment at Twilio.

Who We Are & Why We’re Hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About The Job

As Chief of Staff to the Segment President of Twilio Segment, you will be responsible for providing the Segment President the leverage needed to effectively partner and liaise with senior internal and external stakeholders. You will lead strategic projects, provide a concise understanding of the Segment President’s perspective, act as an extension of the Segment President in internal and external meetings and keep the Segment President regularly informed of key developments. You will execute in ways that demonstrate diplomacy, are sensitive to confidentiality and act with the best interest of Twilio, always.

The Twilio Segment Organization is in need of a motivated and adaptable leader to join the Segment Leadership team as the Chief of Staff (COS) to Segment’s President. This is an amazing opportunity to lead a wide range of critical activities including strategic planning, operational cadence, metrics, internal communications, and cross-functional projects. A successful candidate will be viewed by the entire team as a key person behind the scenes making sure everything in the Twilio Segment organization runs smoothly and efficiently. Because of you, Twilio is making better decisions and executing at a higher level than ever before, and the Segment President is more effective than ever.

The COS will report directly to the Segment President and will partner closely with the top line of Segment Leadership Staff (Segment Product & Engineering, GTM, People, and Finance Leader), to drive forward strategic priorities and goals while also influencing the culture of the organization. Additionally, this individual will directly engage with members of Twilio’s Executive Team (CEO, CFO, etc).


Segment Is Looking For Someone Who Has a Proven Track Record Of Organizing And Directing Multiple Teams And Departments. They Need To Have The Smarts To Figure Out a New Business Or Area Very Quickly, No Matter How Complex. They Also Should Have

  • 5+ years in a business or executive management role. Looking for Director or Senior Director candidates (possibly an exceptional Senior Manager will be considered).
  • Proven track record of leading cross-functional initiatives with a strong process orientation.
  • Gravitas and credibility to represent Segment’s President with the most senior leaders internally and externally
  • Excellent communicator in written and verbal form, with a focus on interdepartmental communication.
  • Willing to take on almost any project and drive it to success, whether or not you’ve done it before.
  • Approachable and a natural relationship-builder.
  • Possess a detailed understanding of what’s going on in the front line of the business and how that translates to cross functional and global improvements.
  • A metrics orientation and desire for operational excellence.
  • The ability to be unafraid to disagree with their boss.
  • Effective, versatile and action-oriented
  • Proven track record of leading cross-functional initiatives with a strong process orientation.
  • Takes an enterprise view of the business and understands some of the key dynamics of growth, challenges and culture.


As the Chief of Staff, you will live the Twilio Magic values:

  • BE AN OWNER: Leverage internal partners both formally and informally to glean organizational insights, taking action where necessary to get ahead of issues before they rise to the Segment President’s attention. Work with the Segment President to establish strategic priorities.
  • EMPOWER OTHERS: Be a central point of contact for the coordination of the Segment President activities and ensure preparation of relevant documents and briefing material. Coordinate and drive effective operating cadence in partnership with cross-functional organizations
  • WRITE IT DOWN: Prepare written reports, communications, slide decks, and other materials required by the Segment President
  • BE BOLD: Develop a good understanding of current business issues and be able to provide timely advice to the Segment President.
  • NO SHENANIGANS: Advise key stakeholders on Segment strategy across our global teams as it pertains to company goals and plans


By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Your leadership will be critical to the success of this mission.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.


We employ diverse talent from all over the world and we believe great work can be done anywhere. Twilio offers benefits and perks to support the physical, financial, and emotional well-being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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