Director of Operations

United States
Apr 22, 2024
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About Our Client

Based in San Francisco, the client is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.

Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. The client is redefining what excellent healthcare looks like by solving these issues through their software platform (SaaS). They combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.

The client is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address.

These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, the client delivers recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.

Why is our client a Great Place to Work?

- Market Opportunity - The client is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today, non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.

- Dramatic Growth - The client is managing more than 18 million lives across prominent health plans after only 4 years in the market.

- Outstanding Team and Culture - Their shared mission unites and motivates them to do their best work. They have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.

- Making a Proven Difference in Healthcare - They are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.

About The Role

The client is looking for a motivated and passionate Operations Director to join their team. The purpose of the Operations Director position is to build and improve the systems and tools the Operations function uses to deliver scalable success. The core focus of this role is strengthening the end-to-end foundations of the remote Clinical Care team, which is the team that uses the client's platform to deliver high quality remote clinical outcomes for their health plan customers. The Operations Director delivers these results by partnering with the Lead Clinical Pharmacists to understand the drivers of scalable success in their programs, and to identify and act on opportunities for improving their outcomes and efficiency.

Our Ideal Candidate Possesses:

- A track record of leadership and execution of strategic initiatives in a highly entrepreneurial environment

- 5-8 years experience with management consulting, corporate strategy, or strategic leadership of clinical programs

- Familiarity with or eagerness to learn the approaches of high performing clinical pharmacy programs (applicants with a licensed pharmacist background are welcome and encouraged!)

- Ability to manage multiple projects under tight deadlines, and communicate and collaborate with executives, Operations, or Technology teams

- Excellent collaboration, attention to detail, problem solving, business acumen, leadership skills, and investigative skills

- Robust quantitative and analytical capabilities, including fluency with Excel

- Ability to apply judgment and make informed decisions in order to work independently and meet deadlines

- Eagerness to learn new skills in a fast-paced, dynamic environment

Travel and Other Information

- For candidates local to the San Francisco Bay Area, the ability to commute to the office at least 2-3 days/week

Remote Work Requirements

- An established private work area that ensures information privacy

- A stable high-speed internet connection for remote work


Joining the client offers you a dynamic role and the opportunity to contribute to their growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected salary for this position and does not include any other potential components of the compensation package (including bonus and equity), benefits, and perks. Ultimately, the final pay decision will consider factors such as experience, job level, location, and other relevant job-related criteria.

Job Requirements

- Ability to pass a background check

- Must live in and be eligible to work in the United States

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