Job responsibilities
- Partner with senior leadership to define, execute, and monitor the strategic agenda for the global onboarding organization, including progress tracking, risk identification, and executive accountability.
- Develop and deliver executive-level reporting, scorecards, dashboards, and management information to drive business performance monitoring.
- Analyze onboarding volumes, productivity, cycle times, client experience metrics, and operational performance to translate complex data into actionable insights and recommendations.
- Manage budgets, forecasts, expense tracking, headcount planning, and resource allocation in partnership with Finance.
- Lead workforce planning activities including organizational design, hiring governance, capacity management, vacancy tracking, and attrition analysis.
- Support leadership forums through agenda development, material preparation, executive messaging, action tracking, and follow-up coordination.
- Act as a portfolio manager for strategic initiatives, operating model enhancements, and business transformation programs focused on digitization, automation, and operational efficiency.
- Drive cross-functional programs through effective stakeholder engagement, governance, and partnership with operations, product, and technology teams.
- Identify, escalate, and mitigate business risks that may impact operational performance, client experience, financial results, or strategic objectives.
- Develop executive presentations, strategic communications, and organizational messaging for senior leadership audiences.
- Build and maintain strong partnerships across front office, operations, technology, finance, human resources, product, and control functions to drive alignment and execution.
Required qualifications, capabilities, and skills
- Bachelor's degree in Business, Finance, Economics, Management, or a related discipline.
- 7 years of experience in business management, chief of staff, strategy, consulting, program management, finance, or operational leadership roles.
- Strong analytical and problem-solving skills with the ability to synthesize large data sets into actionable business insights.
- Excellent written and verbal communication skills with experience preparing materials for and presenting to senior executives.
- Proven project management capabilities with the ability to manage multiple priorities and workstreams simultaneously.
- Strong stakeholder management skills with demonstrated ability to influence across a complex, matrixed, global organization.
- Advanced proficiency in Excel and PowerPoint.
Preferred qualifications, capabilities, and skills
- Master of Business Administration or advanced degree in a related field.
- Knowledge of corporate banking, client onboarding, implementations, payment services, or related operational functions.
- Experience supporting large-scale transformation, digitization, or operating model redesign initiatives.
- Experience with workforce planning, financial management, capacity planning, and executive reporting.
- Experience working across global organizations with multiple stakeholder groups and competing priorities.
How to apply
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).
About us
JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.
About the team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
