VP of Operations

Michigan, United States
Apr 17, 2024
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Job Description

Taking Care of People

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial, and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A Career at Sedgwick

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge, and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work

Greatest Place to Work

Forbes Best-in-State Employer

VP of Operations

Join Our Dynamic Team as an Innovative Strategic Leader!

Are you passionate about driving change and pushing boundaries? We’re seeking a strategic leader to champion innovative initiatives within our organization. As the lead for a well-established account, you’ll have the opportunity to shape the future by advancing industry trends. Join our forward-thinking team and make an impact!

Primary Purpose

To be responsible for the technical and operational functions for multiple offices, including direct operational responsibility where the manager resides; to handle the staffing and training needs within assigned offices, as well as staff development, career, and succession planning; and to be responsible for budget preparation and profit and loss management for assigned offices. Has direct and indirect responsibility for 150 or more colleagues.

Esential Functions and Responsibilities

  • Oversees overall operations management for all locations/offices within an area.
  • Establishes and ensures compliance to best practices, claims management services standards, state regulations, and client service requirements.
  • Establishes business plan with goals and objectives for the area and locations/offices.
  • Monitors and takes appropriate action on management reports relating to the area/office performance.
  • Assists with the coordination of sales and client service efforts.

Additional Functions and Responsibilities

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • 20% travel as required.

Supervisory Responsibilities

  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
  • Interviews, hires, and establishes colleague performance development plans; conducts colleague performance reviews.
  • Provides support, guidance, leadership, and motivation to promote maximum performance.


Education & Licensing

Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.


Ten (10) years claims management experience or or equivalent combination of experience and education including five (5) years supervisory experience.

Skills & Knowledge

  • Strong technical claims knowledge
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Leadership/management/motivational skills
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.


Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines


Computer keyboarding, travel as required


Hearing, vision, and talking


Credit security clearance, confirmed via a background credit check, is required for this position.


The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or change the duties of the position at any time.

Equal Opportunity Employer

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Open to All

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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