Key Takeaways: Managing EAs

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Emily Smith


Emily Smith



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Key Takeaways: Managing EAs
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Key Takeaways: Managing EAs

Managing EAs:

  • If you have never been in a supporting/administrative role before the goal is less about understanding their exact day to day and more about being a partner to help them succeed.

Preparing for an EA to join the team:

  • Before an EA joins the team for the first time, it is helpful to spend some time working with your to do list and re-identifying items that they can take off your plate (as a CoS or as an Exec)
  • Start a playbook - What does being an EA at X Company mean?
    • These aren't the tactical tasks they do. It is more about the goals and larger expectations for the role
  • With a CoS and EA, it is often helpful to brand the team as Office of the (Exec)
    • When working within an ‘office’ structure it is important to clearly define each role and understand where you complement each other.

**Question Bank for Team Meetings or 1:1s: **

  • What are you hearing around the org?
  • What do you need from me?
  • How can I best support you?
  • Do you have the right tools and resources?
  • How can we all help each other?
  • What has been the most helpful to you in your role?
  • What blockers are you having?
  • What is not working? (In your role, or in your department)

Possible Meeting Structures:

  • Daily stand ups for 15 minutes with Office of [Exec]
  • Beginning and End of week check ins with Office of [Exec]
  • Weekly Stand ups with Office of [Exec]

Reporting Structures:

  • Many EAs prefer to report directly to their exec to build that partnership. However, they still like to be a team and meet regularly with other EAs in the org to thought-partner and build a community.
  • If the exec isn’t going to be handling the performance management and career pathing portion for the EA, that might be when they report into a different person, such as a CoS or a centralized function.