Assistant Vice President of Operations

Location

Gaston County - Traveling

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Summary of position

The AVP – Operations provides organization-wide operational oversight, under the direction of the VP of Operations, and works with all departments and business units across the organization. Coordinates across departments to standardize workflows, deploy float staff, and drive consistent operational performance. Represents operations on practice-related and cross-departmental meetings and committees on behalf of the VP of Operations, and leads the assessment, planning, implementation, and evaluation of efficient, patient-centered systems of care and service.

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Education

A Bachelor’s degree in Business Management, Administration, Healthcare or related field; MBA or MHA preferred

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Experience

10+ years site operations management experience required, including multi-site oversight and staff scheduling or workforce management.

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Key responsibilities

• Ensures consistent practice operations across the organization in partnership with the AVPs, Director of Ancillary Services, and leaders of Dental, Behavioral Health, and other business units.
• Manages the float staff team, including hiring, scheduling, deployment, and performance, to cover vacancies, leave, and fluctuating patient demand across practices and departments.
• Represents the VP of Operations on practice-related and cross-departmental meetings and committees; communicates decisions and follow-up actions back to operations leadership and affected departments.
• Develops, standardizes, and monitors operational policies, procedures, and workflows (scheduling, patient flow, check-in/check-out, front office, hand-offs between departments) across the organization.
• Uses operational and financial data/analytics, such as productivity, access, no-show rates, cycle times, and staffing levels, to identify gaps and drive change.
• Leads organization-wide operational initiatives and process improvement projects that span multiple departments, including support for new practice openings and service expansions.
• Directs oversight functions responsible for operational compliance with regulatory, accrediting, and 3rd party payer regulations and standards.
• Supports patient experience and customer care efforts in partnership with Patient Services and Customer Care leadership to improve access and satisfaction.
• Responsible for the selection, development, and performance of direct reports; reviews and evaluates performance to ensure a healthy corporate culture.
• Helps to manage fiscal oversight of allocated resources, including float staff labor and utilization, to optimize efficient and effective operations.
• Builds strong working relationships with department leaders across the organization, fostering communication and shared accountability for operational goals.
• Serves as operational backup to the VP of Operations and AVPs as needed.
• Performs other duties as assigned.

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Kintegra Health Core Requirements

• Patient First – An approach to care that holds primary, the well-being and desires of the patient.
• Build not Blame – Focusing first on finding fault with the process rather than the person.
• Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers.
• Cooperation and Flexibility – Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description.
• Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

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Our Goals Are

• To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within the counties we service.
• To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
• To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
• To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.