Regional Director of Operations

Company description

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Our company is a long-established leader in the heating and air conditioning distribution industry, focused on delivering HVAC products with excellence. With over 30 years of specialized experience, our team includes experts who engineer and apply the latest technology to meet customer needs clearly and courteously. Respect and loyalty are central to our culture, and we prioritize the person behind each problem rather than just the technical solution. We differentiate ourselves through a customer-first mindset and a commitment to providing outstanding service for needs of any size. This values-driven approach has sustained our reputation for consistently excellent service over three decades.

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Position overview

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The Regional Director of Operations is responsible for overseeing the day-to-day activities of branch operations within the assigned region, ensuring optimal efficiency, effectiveness, and alignment with organizational goals. This leadership role involves hiring and training branch management, coordinating schedules and workflows, and conducting timely, constructive performance evaluations. The role will also manage disciplinary actions and terminations in accordance with company policy, working closely with Human Resources to maintain a fair, compliant, and high-performing workplace.

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Key responsibilities

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• Provide overall operational leadership for multiple locations across the assigned region.
• Develop and execute regional operating plans aligned with company objectives.
• Establish and monitor key performance indicators, budgets, productivity goals, and operational metrics.
• Identify opportunities to improve efficiency, profitability, quality, and customer satisfaction.
• Recruit, develop, coach, and retain high-performing location and regional leadership teams.
• Establish consistent operating standards, processes, and accountability across the region.
• Partner with executive leadership and cross-functional teams including Finance, Human Resources, and other corporate functions.
• Analyze operational and financial performance and develop action plans to address opportunities and challenges.
• Lead organizational change initiatives and support the successful implementation of new programs and processes.
• Conduct regular site visits and maintain strong relationships with local leadership and key stakeholders.
• Ensure compliance with applicable company policies, regulatory requirements, and industry standards.
• Serve as a visible and engaged leader who builds trust, accountability, and a results-oriented culture.

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Qualifications

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• Bachelor’s degree in Business, Operations, Management, or a related field preferred.
• 5 years of progressive operations leadership experience, including responsibility for multiple locations or a geographically dispersed organization.
• Demonstrated experience leading managers and developing high-performing teams.
• Strong understanding of budgeting, financial performance, KPIs, workforce management, and operational planning.
• Proven ability to identify operational challenges, develop solutions, and drive measurable improvements.
• Excellent communication, organizational, analytical, and interpersonal skills.
• Comfortable working in a fast-paced environment with competing priorities.
• Willingness to travel regularly throughout the assigned region.
• Strong leadership presence with the ability to influence stakeholders at all organizational levels.

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Position benefits

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• Competitive Starting Salary + Bonus
• Company Vehicle with Fuel Card
• Medical, Dental, Vision, 401K matching
• Ability to effect, control, and drive regional operational growth and development.

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Why consider this opportunity?

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This is an opportunity to join an organization with a strong foundation and significant opportunity for continued growth. The Regional Operations Director will have meaningful influence over regional performance, team development, operational strategy, and the organization's next phase of growth.

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Americans with Disabilities Act (ADA) statement

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We are committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you require an accommodation during the application or interview process, or while performing the essential functions of this role, please contact Human Resources.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.