Chief Operating Officer

Company description

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Elite Rooter is an industry-leading residential plumbing service and repair provider known for its speed, reliability, and operational efficiency. The company focuses on critical home infrastructure needs, helping households maintain safe and smoothly functioning plumbing systems. Elite Rooter delivers high-performance solutions with a strong emphasis on professionalism and service quality. Team members work within a performance-driven environment that values accountability, customer satisfaction, and continuous improvement.

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Role description

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The Chief Operating Officer (COO) is a full-time, on-site role based in the Los Angeles Metropolitan Area, responsible for overseeing daily operations across our multi-location organization. This role includes managing field service and dispatch teams, optimizing workflows, and ensuring service delivery aligns with company standards for speed, reliability, and customer experience. The COO will develop and execute operational strategies, drive process improvements, and collaborate with executive leadership on business planning, budgeting, and performance goals. Responsibilities also include monitoring key metrics, managing vendor and partner relationships, ensuring compliance with safety and regulatory requirements, coaching, and cross-functional collaboration. The ideal candidate will have experience growing and scaling a company beyond $50 million.

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Qualifications

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• Strong business planning and strategic leadership skills, with experience translating organizational goals into actionable operational plans.
• Proven operations management experience, ideally in field services, home services, or related industries, including process optimization and team management.
• Advanced analytical skills for interpreting operational data, KPIs, and performance trends to inform decision-making and continuous improvement.
• Finance and budgeting skills, including managing P&L, forecasting, and resource allocation to support growth and profitability.
• Excellent communication, negotiation, and stakeholder management abilities, with a track record of collaborative work with executive teams and cross-functional groups.
• Demonstrated experience leading large teams, building inclusive work environments, and driving accountability and results.
• Understanding of residential plumbing or home services operations is highly beneficial; experience in a fast-paced, multi-location environment is preferred, as is experience in Servicetitan.
• Bachelor’s degree in Business, Operations Management, Finance, or a related field; an advanced degree (MBA or equivalent) is preferred.

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Performance bonuses and equity options are included in the compensation package.