Chief Operating Officer

Position overview

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The Director of Operations, or Chief Operating Officer, will lead Racquel Aesthetics and Wellness, the nationally renowned facial aesthetics and wellness practice with two locations, as well as RFA Skincare, our medical-grade skincare brand. Under that umbrella, the organization also includes The RA Way Training Academy, consulting services, and additional ventures. It is a robust business with multiple entities that require organization and oversight. As the organization continues to grow beyond its owner-operator model, we are seeking a proven, accomplished operations executive with an established record of success to serve as Chief Operating Officer of the entire organization, with operational leadership across every entity.

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The Chief Operating Officer will report directly to the owners, Racquel and Sal, and will work in close partnership with the Practice Manager as well as the Marketing Director. This seasoned executive will be expected to operate at a strategic level from day one, overseeing operations across all of the organization's entities and approximately 37 team members, combining strategic leadership with disciplined operational execution to position the organization for sustained, scalable growth.

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This role is designed for a highly accomplished leader who sees the big picture. The ideal candidate is likely already established and earning well, and seeks more than an income: the opportunity to help build the structure, functions, team, and growth strategy of an organization with a long-term vision and a defined exit strategy. Our brand infrastructure has the potential to become substantial under the right direction and leadership, and the right executive will have the opportunity to operate as a true entrepreneur within an entrepreneurial organization that can grow and scale as far as that leadership takes it.

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Within the current platform, each business is at a different stage of development. The Chief Operating Officer's mandate is to unify them into a true organizational structure, building the infrastructure, systems, and teams that will allow each business to expand appropriately and sustainably. This is a role for a builder: an executive who will design and implement the operational foundation on which the organization's next stage of growth will rest. Building that foundation requires personal, hands-on execution, and the successful candidate will take ownership of the detailed operational work alongside the strategic vision.

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Key responsibilities

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• Operational Strategy  
• Organizational Leadership  
• Payroll Oversight  
• Human Resources and Benefits  
• Talent Onboarding and Offboarding  
• Coverage Management  
• RFA Skincare Operations  
• Compliance and Risk Management  
• Facilities and Technology  
• Reporting and Performance Metrics

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Qualifications

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• An established track record as a senior operations executive, with substantial experience leading teams and operations at the director, vice president, or COO level.  
• Proven strategic acumen and the ability to lead independently from day one, paired with a willingness to engage directly in execution when needed.  
• Established, demonstrable expertise in payroll, human resources, benefits administration, and reporting, with strong financial literacy.  
• Experience with ADP and Shopify is preferred, as is a background in healthcare, facial aesthetics and wellness, or multi-location operations.  
• A history of performing in a fast-paced environment, building effective systems, maintaining exceptional attention to detail, and handling confidential information with discretion.  
• A mature, proven leadership style with a record of strengthening culture and developing high-performing teams.

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Why join our organization

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• Lead an entire organization, including a nationally recognized practice, a professional training academy, and a growing skincare brand.  
• Serve as a key member of the executive leadership team, working directly with ownership.  
• Significant upside and long-term opportunity for an entrepreneurial leader who wants to help build and scale a brand with substantial growth potential.  
• A true executive seat, with scope and influence expanding alongside the organization.  
• A collaborative, values-driven culture committed to an exceptional patient experience.  
• High-impact work in a dynamic, fast-paced environment.

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How to apply

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Qualified candidates are invited to submit a resume and a brief cover letter outlining their leadership experience, track record of results, and qualifications for this position to hiring@racquelaesthetics.com.