Role summary
The Director, International Commercial Excellence is a member of the International Insights, Analytics & Commercial Operations (IIACO) Leadership Team and leads the International Commercial Excellence Team. This role provides strategic and operational business partnership and is responsible for delivering commercial excellence initiatives for all in-line products, supporting field teams across countries in the International region. The role also leads employees, contractors, and vendors, coordinating resources within the department and cross-functionally to deliver against commercial excellence priorities and performance goals. This position reports to the International Senior Director of IIACO and works in close partnership with colleagues across International HQ, as well as regional and local teams.
Key responsibilities
- Serve as a member of the IIACO International Leadership Team
- Set direction for Commercial Excellence in day-to-day program operations
- Drive continuous innovation and build new commercial excellence capabilities for future product launches
- Manage the commercial excellence project portfolio, including external budget, with focus on initiatives core to departmental goals
- Deliver core commercial excellence programs for country field teams, including:
- Strategic Account Planning
- Field Force KPIs and metrics
- Sales Force Incentives
- Go-to-market model support
- Sales force sizing
- Customer data management
- CRM
- Drive the embedding of commercial excellence initiatives and continuous improvement in countries through close partnership with stakeholders
- Provide leadership to employees and contractors/vendors, ensuring clarity on priorities, coaching to exceptional performance, and strong cross-functional collaboration
- Build close working relationships with a broad network of stakeholders, including senior leaders across Country, International, and Global teams
- Partner closely with Data, Technology & Engineering (DTE) on CRM and other field-force-related tools and systems
- Champion appropriate behaviours in a continuously compliant environment and role model integrity and ethics
Required qualifications
- Bachelor’s degree in a relevant discipline required
- Significant experience in the Pharma/Biotechnology sector
- Deep knowledge and experience across a wide variety of commercial and field-force excellence areas
- Ability to communicate and influence across all levels of the organization
- Strong analytical mindset, including demonstrated ability to understand how data and reporting are interpreted and utilized for decision making
- Excellent communication and presentation skills, with fluency in verbal and written English
- Demonstrated ability to work independently and manage complex projects requiring collaboration across functional and geographic areas
Preferred skills
- Ability to anticipate opportunities and challenges and proactively support and shape commercial excellence strategy for International while maintaining a strong execution mindset
- Change management capability, including ability to drive and shape change initiatives
- Ability to manage complexity with increasing launches and new therapeutic areas and distill the essence of key priorities
- Ability to work in a fast-paced, evolving environment with focus on multi-tasking and self-prioritized workload
- Innovative and flexible approach with a focus on finding solutions
- Ability to develop rapport and credibility with key stakeholders, including senior leadership in International, and to lead without authority across functions and geographies
Location
London, Paddington – Vertex International HQ
Work model
On-site or Hybrid
At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.
Flex designation
Hybrid-Eligible Or On-Site Eligible
Flex eligibility status
In this Hybrid-Eligible role, you can choose to be designated as:
- Hybrid: work remotely up to two days per week; or select
- On-Site: work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.
Company information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com
