Job responsibilities
- Set the regional strategy and execution framework for business readiness and controlled change delivery across Loan Operations.
- Establish an end-to-end portfolio governance model covering intake, prioritization, readiness checkpoints, decisioning, escalation, and post-implementation review.
- Run senior decision forums and structured routines that enable timely approvals, transparent trade-offs, and clear accountability.
- Translate regulatory and market expansion requirements into production-ready operating model outcomes (process, controls, training, reporting, and support readiness).
- Ensure governance artefacts, documented decisions, and oversight routines are consistently audit- and exam-ready.
- Define key performance indicators and control metrics that evidence operational effectiveness, stakeholder outcomes, and delivery performance.
- Lead cross-functional delivery coordination across Product, Technology, Operations, and Risk and Control to manage dependencies and resolve delivery risks.
- Partner with Technology and Product to identify and prioritise transformation opportunities that improve efficiency, resilience, and control outcomes.
- Align governance standards, data ownership practices, and transformation priorities with global and regional counterparts to drive consistency and reuse.
- Develop team capability and succession depth through coaching, development pathways, and clear standards for adoption across the operating model.
- Represent the function in executive working groups focused on performance, efficiency, resilience, innovation, and strategic execution.
Required qualifications, capabilities, and skills
- Senior operating model leadership with strong risk and control judgement in regulated, cross-functional environments.
- Demonstrated expertise in operations, including practical application of operational risk management and controls.
- Proven experience designing and running governance frameworks (intake, prioritisation, readiness criteria, and steering/decision forums).
- Track record delivering complex change into production teams with disciplined execution and measurable outcomes.
- Ability to influence and partner effectively with senior stakeholders across Product, Technology, Operations, and Risk and Control.
- Experience converting regulatory and market expansion requirements into implemented processes, controls, training, and reporting.
- Strong capability to create and maintain audit-ready oversight through structured reviews and documented decisioning.
- Proficiency in establishing performance and control metrics and using insights to drive prioritisation and action.
- Experience partnering with transformation and technology teams to improve workflows, tools, and reporting mechanisms.
- People leadership experience, including coaching, talent development, and succession planning across multiple locations.
- Excellent written and verbal communication skills with executive presence and decision-oriented messaging.
About us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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