Global Director, Business Process and Partnerships

Purpose of the job

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The Global Director, Business Process and Partnerships is responsible for aligning critical business processes, partner governance and customer implementation practices with Aramex's strategic and operational objectives. The role establishes consistent end-to-end process standards, strengthens the governance and performance of partner agents and franchisees, embeds the Aramex Way, and ensures new customers are onboarded systematically across the global network. Through disciplined performance dialogues, Lean Six Sigma methodologies, data analysis and cross-functional influence, the role improves quality, customer experience, efficiency and organisational consistency.

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The role can be based in either Dubai, United Arab Emirates, or Pune, India, depending on the selected candidate and business requirements.

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Global business process governance

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• Establish an enterprise business process framework with clear process ownership, standards, controls, documentation and governance routines.
• Assess end-to-end processes to identify inefficiencies, duplication, control gaps and opportunities for simplification or standardization.
• Design and maintain process maps, workflows, procedures, playbooks and decision rights.
• Align process priorities with Aramex strategy, customer commitments and measurable outcomes.

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Partner agent and franchisee management

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• Define consistent criteria and due-diligence requirements for the evaluation, selection and onboarding of partner agents and franchisees.
• Establish operating standards, scorecards and KPIs for partner agents and franchisees.
• Lead structured performance dialogues and improvement plans with partners, franchisees and internal owners.
• Maintain collaborative relationships while ensuring accountability for service, compliance, customer and commercial commitments.

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Customer business implementation

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• Establish a consistent global framework for implementing and onboarding new customers.
• Define implementation stages, ownership, controls, readiness criteria, handovers and post-implementation reviews.
• Develop playbooks, documentation and training materials for reliable customer onboarding.
• Partner across Commercial, Operations, Customer Experience, Finance and Technology to improve speed to value.

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The Aramex way and operational excellence

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• Lead the development, implementation and refinement of the Aramex Way as a practical operating framework.
• Champion Lean Six Sigma and DMAIC methods to improve quality, consistency and efficiency.
• Use statistical analysis and root-cause problem solving to implement sustainable improvements.
• Develop standards, playbooks and capability-building that embed disciplined, customer-centric practices.

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Performance dialogues and continuous improvement

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• Design and facilitate performance reviews with internal teams, partner agents and franchisees.
• Create dashboards highlighting performance, risks, root causes, actions, owners and deadlines.
• Translate network data and customer feedback into prioritised improvement initiatives.
• Track delivery and benefits and share lessons across the network.

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Transformation, automation and change

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• Identify opportunities for digitisation, automation, analytics and responsible AI.
• Lead cross-functional process redesign from diagnosis through implementation and adoption.
• Ensure redesigned processes have clear controls, ownership, training and outcomes.
• Build commitment across geographies through effective change leadership and communication.

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Key success measures

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• Improved process consistency, cycle time, quality, controls and productivity.
• Partner and franchisee performance against agreed standards.
• Consistent, timely and high-quality customer implementation.
• Adoption and maturity of the Aramex Way and Lean Six Sigma practices.
• Measurable benefits from improvement, automation and transformation initiatives.
• Effective performance dialogues, action closure and stakeholder satisfaction.

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Job requirements - Experience and education

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• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Logistics or related discipline; master's degree preferred.
• 15+ years of progressive experience in business process management, operational excellence, transformation, partner management or a related field.
• Experience within a Tier 1 global logistics, transportation, supply chain or similarly complex network organisation strongly preferred.
• Proven experience leading enterprise-wide, cross-functional transformation across multiple geographies.
• Experience governing partner, franchise, agent or other third-party operating models highly desirable.
• Lean Six Sigma Green Belt or Black Belt certification highly desirable.
• Demonstrated success in high-accountability operational environments, with a dutiful, disciplined and process-oriented approach to execution.
• Ability and willingness to travel across the Aramex network as required.

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Application Deadline: November 13th, 2026

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Leadership behaviors

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• Building outstanding teams
• Setting a clear direction
• Simplification
• Collaborate & break silos
• Execution & Accountability
• Growth mindset
• Innovation
• Inclusion
• External focus

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Skills

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• Strategic Thinking
• Analytical Skills
• Problem Solving
• Process Oriented
• Leadership Skills
• Influencing Skills
• Communication Skills
• Leadership And Coaching
• Customer Oriented
• Adaptability
• Resilience