Head of Operations

Company description

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Mavran Medical provides medical products, technology, and practical support tailored to independent physician practices, with an initial focus on DME and surgical dressings. The company helps practices manage increasing administrative work, complex coverage rules, and higher documentation standards so care teams can focus on patients. Mavran offers customized surgical and wound dressing packs, dedicated account management, streamlined onboarding, rapid insurance verification, and a practice portal that centralizes orders and clinical preferences. The leadership team brings more than 100 years of combined experience in surgical, orthopedic, spine, and medical device businesses, supporting over 850 practices across 47 states and territories. Mavran partners with orthopedic, spine, plastic surgery, general surgery, and wound care practices, and is purpose-built for independent practices.

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Role description

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The Head of Operations is a full-time, remote role responsible for overseeing and optimizing Mavran Medical’s operational processes across product delivery, practice support, and internal teams. This role will lead operations strategy, design and refine workflows, and ensure efficient coordination between market access, account management, and technology functions. The Head of Operations will monitor performance metrics, analyze operational data, and implement improvements to enhance service quality, scalability, and compliance in a healthcare environment. Daily responsibilities include managing operational budgets, leading and coaching cross-functional teams, aligning resources to business goals, and collaborating with leadership on long-term planning. This role will also support the continuous improvement of the practice portal, onboarding processes, and client experience for independent physician practices.

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Qualifications

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• Strong Operations Management skills, including process design, workflow optimization, and performance tracking.
• Advanced Analytical Skills for interpreting data, identifying trends, and making evidence-based decisions.
• Proven Team Management experience, with ability to lead, develop, and coordinate cross-functional teams.
• Excellent Communication skills for collaboration with internal stakeholders and external practice partners.
• Solid Budgeting skills, including planning, resource allocation, and cost control.
• Experience in healthcare operations, medical device, or physician practice support is highly beneficial.
• Bachelor’s degree in Business, Operations, Healthcare Administration, or a related field; advanced degree is a plus.
• Demonstrated ability to work effectively in a remote environment with strong organizational and time-management skills.
• Familiarity with regulatory and reimbursement considerations in DME, surgical dressings, or similar healthcare domains is an advantage.