About the role
The role owns the operational backbone of healthcare programs: compliance workflows, provider operations, scheduling, and reporting across a US healthcare system that touches thousands of patients and staff daily.
You will translate HIPAA, CMS, and state regulatory requirements into day-to-day processes, manage vendor and payer relationships, and give leadership clear visibility into utilization, cost, and quality metrics.
Key responsibilities
- Own day-to-day administrative operations, including staffing coordination, budgeting, and resource allocation across care and support teams
- Ensure compliance with HIPAA, CMS, and Texas state regulations; run audits, maintain documentation, and remediate findings
- Manage payer and vendor relationships, including contract renewals, credentialing timelines, and service-level tracking
- Build and maintain operational reporting in Excel, SQL, and BI tools covering utilization, cost per case, and quality indicators
- Lead process improvement projects, from workflow redesign to measurable outcomes in cycle time and error rates
- Coordinate with clinical leadership to align administrative processes with care-delivery priorities
- Prepare materials and present operational KPIs and risks to senior leadership on a regular cadence
What we are looking for
- 3-6 years of healthcare administration, operations, or practice management experience in a US healthcare setting
- Working knowledge of HIPAA compliance, payer operations, and revenue-cycle fundamentals
- Hands-on experience with EHR/PM systems (Epic, Cerner, athenahealth, or similar) and BI/reporting tools
- Bachelor's degree in healthcare administration, business, or a related field
- Strong analytical and organizational skills; comfortable managing multiple deadlines and stakeholders
- Excellent written and verbal communication, including presenting to executive audiences
- Bonus: Master's degree (MHA/MBA), experience in a tech-enabled care delivery or health startup environment, or Texas-specific regulatory familiarity
Interested in this role?
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