Manager, Strategy & Operations - Mastercard Economics Institute

Our purpose

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Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

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Overview

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• The Mastercard Economics Institute (MEI) is an economics lab that drives macroeconomic thought leadership in support of Mastercard’s efforts to build a more inclusive and sustainable digital economy.
• The Economics Institute was launched in 2020 to analyze macroeconomic trends through the lens of the consumer to deliver tailored and actionable insights on economic issues for customers, partners and policymakers.
• The Institute is composed of a team of economists and data scientists that utilize & synthesize the anonymized and aggregated data from the Mastercard network together with public data to bring powerful insights to life, in the form of 1:1 presentations, global thought leadership, media participation, and commercial work through the Economics Practice.

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About the role

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We are seeking a Strategy & Operations Manager to sit at the intersection of these functions, translating strategy into operational outcomes, and creating operations infrastructure to power our strategy. This role serves as a strategic partner across MEI leadership, translating input from regional Growth & Engagement Leads, Chief Economists, Product, Finance, Marketing, and regional teams into actionable insights, executive communications, and decision support. The role also leads MEI’s operating cadence and governance, overseeing core planning, budgeting, resource allocation, portfolio management, and standard operating procedures. Working closely with the Business Operations Analyst, the Manager ensures efficient execution of recurring operational processes while continuously improving organizational infrastructure and ways of working.

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In this role, you will

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• Develop executive presentations, briefings, decision materials, and strategic narratives for leadership and senior stakeholders.
• Lead strategic planning, budgeting, portfolio management, operating model development, group-wide objectives setting, and roadmap creation.
• Coordinate major annual milestones, including strategic reviews, offsites, and planning sessions.
• Manage quarterly business reviews with regional Growth & Engagement teams to identify growth opportunities and priorities.
• Support resource allocation decisions across headcount, subscription assets including dataset evaluation and acquisition, budget, and shared services.
• Drive management of MEI’s forward-looking thought leadership calendar in partnership with Chiefs, Marketing, and Communications.
• Oversee feedback mechanisms and continuous improvement initiatives.
• Manage the Business Operations Analyst and support senior stakeholder engagement for the Global Head of Growth & Operations, including overseeing cadence and alignment with key stakeholders – finance, HR, Marketing, Comms, Product et al.

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Typical deliverables include

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• Executive briefings, LT presentations, QBRs, offsite materials, decision memos, and stakeholder communications.
• Strategic plans, multi-year roadmaps, investment cases, portfolio reviews, and initiative trackers.
• Growth narratives, value propositions, impact summaries, and advocacy materials.
• Business cases, opportunity assessments, capacity analyses, resource-allocation scenarios, and operating procedures.
• New structures for improving MEI operating procedures.

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About you

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• Extensive professional and/or academic experience in operations, strategy, consulting, finance, project management or similar.
• Proven ability to drive results across complex, matrixed organizations.
• Strong executive communication and storytelling skills, with the ability to tailor messages to diverse audiences.
• Demonstrated success managing complex projects and priorities in evolving environments.
• Highly accountable with strong stakeholder management skills.
• Comfortable influencing without authority and navigating cross-functional teams.
• Enthusiastic about building AI-enabled and AI-native ways of working.
• Strong analytical, visualization, and presentation skills.

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This role is not eligible for Mastercard-sponsored work authorization. Candidates must be legally authorized to work in the United States now and in the future without employer sponsorship.

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Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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Corporate security responsibility

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All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

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• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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Pay ranges

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Purchase, New York: $150,000 - $254,000 USD

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Boston, Massachusetts: $150,000 - $254,000 USD

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Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

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THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 01/14/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.