VP of Corporate Operations

Location

Parsippany, NJ

​

*We are open to relocation candidates. If you are an executive leader in the automotive industry, we would love to connect with you!

​

About Us

Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. We partner with thousands of dealerships nationwide, including exclusively for Nissan. We offer several finance & insurance, reinsurance, and technology solutions to our partners and help service over a million contract holders across the country. NJ's Best Places to Work 4 years in a row!

​

Job Summary

We are seeking a highly experienced executive to join our growing organization in the automotive F&I industry. The Vice President of Operations is responsible for the overall management, performance, and operational effectiveness of the company's enterprise-wide business operations and corporate functions. This highly influential individual will provide strategic and hands-on operational leadership across critical departments and senior leaders. This role is responsible for establishing a scalable corporate operating structure, strengthening departmental processes, implementing standardized procedures, and bridging the gap between executive leadership vision and day-to-day department execution. The VP of Operations will evaluate existing organizational structures, identify operational gaps and inefficiencies, drive process improvement initiatives, and implement technology-enabled solutions that support business growth and long-term scalability.

​

Automotive F&I industry professionals highly preferred.

​

Duties/Responsibilities

Enterprise Operations & Corporate Management

• Oversee day-to-day company operations, ensuring all departments function efficiently and align with organizational objectives.
• Provide executive leadership across critical business functions and a wide variety of skillsets.
• Establish a centralized operational management structure that promotes accountability, communication, and cross-functional collaboration.
• Evaluate organizational structures, departmental responsibilities, reporting relationships, and leadership capabilities to support current operations and future growth.
• Develop enterprise-wide operational strategies, departmental goals, KPIs, and performance standards.
• Partner with executive leadership to translate business objectives into actionable initiatives while identifying operational challenges, resource needs, and opportunities for improvement.
• Ensure appropriate staffing models, organizational structures, workflows, and management practices support daily operations.
• Establish KPIs and performance standards for service levels, productivity, turnaround times, quality assurance, and customer satisfaction.
• Partner with department leaders to resolve operational challenges and develop scalable service models that accommodate business growth without compromising quality.

​

Organizational Structure & Corporate Development

• Assess and improve organizational structure, departmental alignment, and overall operating models.
• Identify gaps in leadership, staffing, departmental ownership, and operational infrastructure.
• Develop scalable organizational frameworks that support business growth, increased volume, and expanding service offerings.
• Establish clear roles, responsibilities, reporting structures, and decision-making authority.
• Promote a culture of accountability, ownership, transparency, and continuous improvement.
• Strengthen management capabilities, team performance, and leadership standards while leading organizational development and restructuring initiatives.

​

Process Management, SOP Development & Operational Excellence

• Lead the development, implementation, and maintenance of company-wide SOPs, policies, workflows, and internal controls.
• Standardize departmental processes to improve consistency, eliminate redundancies, and increase operational efficiency.
• Evaluate workflows to identify process gaps, bottlenecks, manual tasks, and automation opportunities.
• Establish operating frameworks defining departmental procedures, escalation protocols, service expectations, and accountability.
• Drive continuous improvement initiatives focused on productivity, service quality, efficiency, and cost management.
• Ensure processes are documented, communicated, consistently followed, and supported by effective change management practices.

​

Technology, Systems & Scalability Initiatives

• Partner with senior IT leadership to drive the evaluation and implementation of technology, automation, and system initiatives that improve operations and support business growth.
• Partner with IT leadership to align technology infrastructure, business applications, and systems with operational needs and long-term objectives.
• Identify company-wide opportunities to leverage automation, AI, and system integrations to reduce manual processes and improve efficiency.
• Ensure technology investments deliver measurable value and support increasing business volume, employee headcount, and operational complexity.

​

Cross-Functional Business Support

• Provide executive oversight of cross-functional teams, ensuring departmental initiatives and resources align with company objectives.
• Ensure operational processes, technology, and reporting support business development, brand positioning, and organizational priorities.
• Promote collaboration between all critical corporate functions and streamline cross-functional processes.
• Establish performance measurements and accountability standards for corporate support departments.
• Ensure corporate functions operate as integrated business partners in support of overall company performance.

​

Operational Performance Management

• Monitor operational performance, departmental expenses, staffing efficiency, and resource allocation.
• Identify opportunities to improve productivity, reduce operating costs, and maximize corporate resources.
• Partner with Finance and department leaders to establish operational budgets and resource plans.
• Provide executive reporting on operational performance, strategic initiatives, business challenges, and progress against established objectives.

​

Required Skills & Experience

• Bachelor's degree in Business Administration, Operations Management, Management Information Systems, or a related field required; MBA or advanced degree preferred.
• 10-15+ years of progressive leadership experience in corporate enterprise operations, corporate management, business operations, or organizational leadership.
• Minimum of 5+ years of experience in a senior leadership role (VP or SVP level) overseeing multiple departments, senior functional leaders, and large operational teams.
• Demonstrated experience managing enterprise-wide business operations across multiple corporate and operational functions.
• Exceptional communication, presentation, and public speaking skills.
• Superior executive leadership capabilities and organizational influence.
• Strong attention to detail and organizational skills.
• Proven ability to evaluate complex business operations, identify inefficiencies, and implement sustainable operational improvements.
• Experience developing KPIs, operational dashboards, reporting frameworks, and performance management structures.
• Must be data-driven and comfortable with data frameworks.
• Demonstrated ability to lead through departmental directors, managers, and senior-level leadership teams.
• Must be technologically advanced with proficiency in Microsoft Suite.

​

Benefits

Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for four years in a row, we offer:

• Competitive compensation
• PTO and Sick Time
• Medical, Dental, Vision, 401k matching, ancillary benefits
• Full-service cafeteria on-site serving breakfast & lunch from a private chef
• Corporate events, team activities, employee awards and recognition, 5-year employee loyalty vacation and more!

​

Equal Opportunity Employment

DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.