VP Operations

About Crossroads Treatment Centers

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Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

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Day in the Life of a Vice President of Operations

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The Vice President of Operations leads center operations across multiple regions and states, directly managing Regional Directors and, through them, Program Directors and center teammates. The role carries two responsibilities of equal weight. The first is making sure centers are safe, compliant, efficient, and delivering high-quality care every day. The second is stepping back from the day-to-day to set direction, anticipate what is coming, and drive results across the full set of regions. The Vice President of Operations is a strategic, proactive leader who solves problems at the root, makes sound decisions, develops strong leaders, and holds the team accountable for results.

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Regional Directors own the day-to-day performance of their centers. The Vice President of Operations owns the performance of the Regional Directors and the direction of the business across their regions. Success in this role is measured less by how many problems the Vice President personally solves and more by how well they build leaders and systems that solve problems consistently, spot risks and opportunities early, and move the business forward. The Vice President of Operations is expected to spend meaningful time looking ahead: planning, analyzing trends, and preparing the organization for what comes next.

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Location

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• This position is remote within the region and will need easy access to airports/travel. Major cities preferred: Knoxville, Nashville, Atlanta, Asheville, Charlotte. Weekly travel throughout territory of 6 states. Southeast candidates only.

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Education and Requirements

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• Bachelor’s Degree in Business Administration, Healthcare Administration, Behavioral Health, or a related field.
• Master’s Degree in Business Administration, Healthcare Administration, or a related field preferred.
• At least seven years’ experience in a leadership or management role, including at least three years leading multi-site operations through other managers.
• Demonstrated P&L responsibility and a track record of improving operational and financial results.
• Substance use disorder treatment (OTP and/or OBOT), behavioral health, or other regulated healthcare experience strongly preferred.
• Experience with payer relationships, value-based care, or revenue cycle operations preferred.

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Position Benefits

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• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health Day
• Calm subscription for all employees